Marketing Executive - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 61,700 - 82,300; Full time

Benefits offered by this job

Wellness incentive programs

Free meals in employee dining room

Free parking on and off shift

Healthcare, financial, and time off

Job summary

MGM Resorts International in Springfield, MA seeks a Marketing Executive to elevate guest experiences, build VIP relationships, and plan events and promotions to attract new guests. This role involves evaluating casino activity to authorize limited comps and managing reservations with VIP systems.

The ideal candidate has 4+ years of casino hosting experience, exceptional customer service skills, and proficiency with Office tools and SQL Server, with familiarity in VIPR/AUTOCAB, OPERA & PATRON

Qualifications

• 4+ years of casino hosting experience.
• Excellent customer service skills and interpersonal abilities.
• Ability to communicate effectively in English, both oral and written.

Responsibilities

• Determine and evaluate customers’ casino activity to provide incentives and approvals of comps and allowances.
• Maintain and grow the property’s customer base to support development efforts.
• Manage customers’ reservations using VIPR/AUTOCAB, OPERA & PATRON systems.
• Attend special events to promote marketing efforts and greet guests.
• Resolve disputes and ensure compliance with company policies.

Skills

Customer service

Microsoft Office

SQL Server

Tools

Microsoft Office

SQL Server

Job description

## Marketing Executive - MGM SpringfieldApplylocations: Property - MGM Springfieldtime type: Full timeposted on: Posted Todayjob requisition id: 276731Springfield, MassachusettsThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**As a **Marketing** **Executive**, you will play a crucial role in ensuring MGM's highly exclusive guests are treated as VIPs. The ideal candidate for this role must be able to build and maintain relationships by meeting guests' needs and addressing all their concerns. You will have the excitement of planning and organizing special events and promotions to attract new guests and **WOW** our current ones. **THE DAY-TO-DAY:*** Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).* Maintain property’s customer base to support increasing the customer development efforts.* Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.* If authorized, grant limited amount of marker authorization limits to qualifying customers.* Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.* Assist in managing customers to profitable levels.* Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.* May attend special event functions when appropriate to promote marketing efforts and greet customers.* May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.* Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.* Resolve customer disputes and complaints to the satisfaction of the customer and the company.* Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.**REQUIREMENTS:*** 4+ Years of Casino Hosting Experience**THE IDEAL CANDIDATE:*** Takes pride in their work* Looks forward to working with a team to provide positive experiences* Describes themselves as detail-oriented* Enjoys helping others and likes to make a good impression* Can handle multiple tasks at one time* Microsoft Office.* SQL Server.* Ability to work in a fast-paced environment and handle multiple deadlines.* Excellent customer service skills.* Interpersonal skills to effectively communicate with all business contacts.* Ability to effectively communicate in English, in both oral and written forms.**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally.* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Free meals in our employee dining room.* Free parking on and off shift.* Healthcare, financial, and time off benefits.* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.Are you ready to **JOIN THE SHOW**? Apply today!**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19646**Pay Range:**The pay range for this role is:$61,700.00 - $82,300.00This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.This position is eligible to participate in the Company’s incentive plan.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to **JOIN THE SHOW**? Apply today!