IT Technician

Ko-Kwel Casino Resort Coos Bay; North Bend (OR); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health care

Paid time off

401(k)

Other benefits

Job summary

Ko-Kwel Casino Resort is seeking a Help Desk Technician to keep technology smooth and reliable across the property, from casino floor to hotel operations and entertainment venues. You will ensure desktops, AV setups, and communication systems are ready to perform, and you will resolve issues quickly, set up new tools, and keep connections stable.

Applicants should have an Associate's Degree in IT or related field and at least two years of technical support experience in an enterprise

Qualifications

• Associate's Degree in Information Technology or a related field or equivalent mix of training, certification, education, and experience.
• Two years technical support experience in an enterprise environment preferred.
• Knowledge of audio/visual and telecommunications desirable.

Responsibilities

• Provide tech support across the entire property, from casino floor to hotel operations and entertainment venues.
• Set up and maintain desktops, AV equipment, and communication systems for guests and staff.
• Assist and monitor 3rd party support providers on-site or remote.
• Maintain documentation and records per department standards.
• Ensure system standards and service delivery align with Ko-Kwel IT teams.

Skills

Technical support

Audio/Visual

IT concepts

Communication skills

Education

Associate's Degree in IT or related field

Tools

Audio/Visual equipment

Telecommunications devices

Enterprise systems

Low voltage cabling

Job description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

As a Help Desk Technician, you're the go-to pro for keeping our technology smooth and reliable across the entire property. From the casino floor to hotel operations and entertainment venues, you make sure desktops, audio/visual set ups, and communication systems are always ready to perform. By solving problems quickly, setting up new tools, and keeping everything connected, you help create the seamless guest and team experience that keeps our resort running at its best.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Builds, moves, installs, inventories, repairs, and performs preventive maintenance of computer hardware, software, audio/visual equipment, telecommunications devices, enterprise systems, and peripheral components.
• Provisions and de-provisions users as required for new hires, terminations, and transfers.
• Sets-up, conducts, and breaks-down audio/visual productions for internal and external events.
• Assists, monitors, and documents 3rd party support providers performing on-site or remote support.
• Installs and maintains low voltage cabling and associated plant.
• Prepares and maintains technical records and documentation in conformance to department standards.
• Complies with all processes and procedures required by applicable regulatory frameworks.
• Collaborates, coordinates and communicates local information technology activities with other Ko-Kwel Casino Resorts information technology teams to ensure cohesive system standards, service delivery, and requestor outcomes.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Associate's Degree in Information Technology or a related field, or an equivalent mix of training, certification, education, and experience.
• Two (2) years technical support experience in an enterprise environment preferred.
• Knowledge of audio/visual and telecommunications desirable.
• Prior experience in a casino IT environment preferred with experience in the specific applications used by the Company desirable.
• Ability to maintain a strict level of confidentiality regarding company information.
• Strong organizational skills and excellent problem-solving abilities.
• Must be detail oriented and organized with the ability to multi-task.
• Proven abilities to work in a fast-paced environment.
• Demonstrated skills dealing with stressful situations in a professional manner.
• Apply a strong sense of team.
• Must display strong verbal and written communication skills.
• Proven ability to handle conflict situations with tact and discretion.
• Comfortable communicating clearly and positively with both guests and teammates.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. You'll need to be available to work weekends, holidays, and evenings when we are busy and take after hours calls. While performing duties of this position, employee is required to stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 80 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Occasions sit. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe.

• Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.