CASINO HOST

003 Seminole Hard Rock Tampa; United States; On-site; USD 42,000 - 68,000; Full time

Job summary

Seminole Hard Rock Tampa is seeking a Casino Host to engage guests, promote the Unity Loyalty program, and drive incremental gaming revenue through personalized service on the casino floor and at events.

You will build targeted guest relationships, handle inquiries by phone and email, and coordinate special promotions while maintaining compliance with Gaming Commission regulations and company policies.

Qualifications

• Minimum 1 year of casino-related guest experience, casino host experience, or sales experience required.
• MS Office, Word, Excel, and Outlook proficiency expected.
• High school diploma or GED required; college degree preferred.

Responsibilities

• Achieves quotas for room goals, new business, events and promotions.
• Actively communicates with assigned guests.
• Handles guest complaints promptly and courteously.

Skills

Casino experience

Sales experience

Guest service

Education

High school diploma

College degree preferred

Tools

MS Office

Excel

Outlook

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

• Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more!
• Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

Appearance:

Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

The Casino Host is responsible for generating customer awareness of the Unity Loyalty program and maintains relationship with targeted customers through personal contact in order to generate incremental gaming revenues. upcoming special events & promotions. This will be achieved through interactions with players on the casino floor, at special events, and promotions, as well as through phone and email contact methods.

Responsibilities

• Achieves quotas provided by management for room goals, new business, events, entertainment, etc…
• Actively and consistently communicate with the assigned guests
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner
• Greets guests in the casino and participates in social events and special promotions.
• Increases the growth of gaming revenues through development of a targeted customer base.
• Promotes the Unity Loyalty program and related promotions.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures
• Keeps informed of competitive promotions.
• Maintains relationships and markets our gaming product and amenities to our valued guests
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Must have excellent communication skills, tact and judgment, high moral integrity and strong work ethic.
• Other duties as assigned.
• Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
• Responsible for telemarketing to active and inactive customers by mail and phone to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and reports the results of these efforts.
• Safeguards the confidential nature of all departmental and company records.
• Tracks guest’s visits, arranges accommodations and provides complimentaries according to established guidelines.
• Updates guest history for future visits.

Qualifications

• Minimum 1 year of casino-related guest experience, casino host experience, or sales experience required
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook.
• High school diploma, GED, or equivalent required; college degree preferred.
• Fluency in Spanish, Hindi, and/or Gujarati, other than English, is preferred.
• Experience in casino and/or hotel environment required
• Experience in gaming machines and/or table games required
• Must have excellent interpersonal communication skills, team-building, and problem-solving skills.
• Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture.

The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!