Guest Experience Host & Reservations Specialist

Station Casinos; Henderson (NV); In loco; USD 19.000 - 25.000; Tempo pieno

Descrizione del lavoro

Station Casinos is seeking a Race & Sports Bar Host/Cashier in Henderson, NV. You will greet guests, manage reservations and waitlists, and coordinate seating with the service team to ensure a smooth flow from arrival to departure.

The role requires strong guest service, clear communication, and the ability to handle a fast-paced environment. Training will be provided, with a focus on delivering an exceptional guest experience.

Competenze

• Must be at least 21 years of age.
• Prior experience as a host, hostess, or in a guest-facing hospitality role preferred.
• Ability to use a computer-based booking/reservation platform accurately and efficiently.
• Strong verbal communication and interpersonal skills.
• Ability to stand and walk for extended periods and work in a fast-paced, high-traffic environment.
• Ability to work flexible hours, including nights, weekends, and holidays as scheduled.

Mansioni

• Greet all guests entering the Race & Sports Book in a warm, professional, and timely manner.
• Manage the seating chart and waitlist for the outlet, using the property booking platform to track reservations, table/seat availability, and guest wait times.
• Seat guests according to established rotation and seating procedures, balancing guest preferences with operational flow.
• Provide guests with accurate estimated wait times and communicate updates when seating is not immediately available.
• Accommodate special seating requests whenever possible while maintaining fair and efficient guest flow
• Serve as a liaison between guests, beverage team members, and management by communicating guest preferences, VIP information, and service needs.
• Communicate with beverage servers and bartenders regarding seating assignments, large parties, and VIP guests
• Monitor the entrance and seating area throughout the shift to ensure timely turnover and guest satisfaction.
• Answer guest questions regarding wait times, seating availability, and general property information, or direct guests to the appropriate resource.
• Maintain accurate records of guest counts, wait times, and seating activity as required.
• Notify management of any guest concerns, disputes, or service issues requiring escalation.
• Maintain a clean, organized host stand/entrance area.
• Adhere to all property, gaming, and alcohol service policies at all times.

Conoscenze

Guest service

Verbal communication

Interpersonal skills

Flexible schedule

Descrizione del lavoro

Station Casinos is seeking a Race & Sports Bar Host/Cashier in Henderson, NV. You will greet guests, manage reservations and waitlists, and coordinate seating with the service team to ensure a smooth flow from arrival to departure.

The role requires strong guest service, clear communication, and the ability to handle a fast-paced environment. Training will be provided, with a focus on delivering an exceptional guest experience.