Casino Host: Guest Experience & Rewards Leader

Boomtown Casino & Hotel New Orleans; Harvey (LA); On-site; USD 38,700 - 47,300; Full time

Job summary

Boomtown Casino & Hotel New Orleans is seeking a motivated individual for a customer service role. Responsibilities include resolving guest issues, developing relationships to ensure customer loyalty, and ensuring compliance with company policies. The ideal candidate will have a Bachelor’s degree or equivalent experience and at least one year in Casino Guest Service. Excellent communication skills and proficiency in Salesforce and Microsoft Office are essential. The position offers a starting salary of $43,000 annually, depending on experience.

Qualifications

• Bachelor’s degree or 5+ years of customer service experience.
• Minimum one year of Casino Guest Service experience.
• Exceptional customer service and interpersonal skills required.
• Fluent and literate in English.

Responsibilities

• Resolve guest conflicts and complaints.
• Develop relationships to increase customer retention.
• Manage customers through telemarketing and direct contact.
• Ensure compliance with regulatory requirements.

Skills

Customer service experience

Interpersonal skills

Written and verbal communication

Problem-solving

Proficiency in Microsoft Office

Salesforce CMS experience

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Microsoft Office

Job description

Boomtown Casino & Hotel New Orleans is seeking a motivated individual for a customer service role. Responsibilities include resolving guest issues, developing relationships to ensure customer loyalty, and ensuring compliance with company policies. The ideal candidate will have a Bachelor’s degree or equivalent experience and at least one year in Casino Guest Service. Excellent communication skills and proficiency in Salesforce and Microsoft Office are essential. The position offers a starting salary of $43,000 annually, depending on experience.