Food Runner - Fast-Paced Casino Dining & Guest Service

Boomtown Casino & Hotel New Orleans; Harvey (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Boomtown Casino & Hotel New Orleans is hiring for a dining room support role. You will greet guests, deliver excellent service, and assist in dining operations to ensure a smooth guest experience.

Qualifications include a high school diploma or GED and being at least 21 years old; prior hospitality experience is a plus. Join our team and contribute to a fun, fast-paced environment with strong guest service standards.

Qualifications

• High school diploma or equivalent (GED) required.
• Must be at least 21 years of age.
• Prior experience in a restaurant or hospitality setting is a plus.

Responsibilities

• Greet guests with a warm smile and friendly demeanor.
• Deliver “ACES” guest service standards during every guest interaction.
• Promote and model superior customer service in line with department and company expectations.
• Ensure prompt, accurate delivery of food orders using correct seat numbers to avoid food auctioning.
• Assist in clearing used dishes, glassware, and utensils from guest tables.
• Comply with all Health Department standards.
• Set tables with clean silverware, glassware, and linens as needed.
• Replenish supplies of linens, dishes, glassware, and utensils in the dining area as needed.
• Assist servers in enhancing the guest dining experience.
• Complete assigned opening duties (e.g., folding napkins, prepping bread and butter portions).
• Execute closing duties (e.g., cleaning food service trays, wrapping or discarding leftover items, etc).
• Maintain cleanliness and organization of the expo area and food running trays.
• Maintain professional appearance in compliance with grooming standards.
• Maintain an upbeat and positive attitude.
• Demonstrate behavior consistent with Boomtown’s Service Guarantees and Core Values.
• Perform additional tasks assigned by the dining room manager, chef, or supervisor.

Education

High school diploma or equivalent

Job description

Boomtown Casino & Hotel New Orleans is hiring for a dining room support role. You will greet guests, deliver excellent service, and assist in dining operations to ensure a smooth guest experience.

Qualifications include a high school diploma or GED and being at least 21 years old; prior hospitality experience is a plus. Join our team and contribute to a fun, fast-paced environment with strong guest service standards.