Hotel Front Desk Agent

Southland Casino Hotel; West Memphis (AR); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Gaming at Southland Casino in West Memphis, Arkansas is seeking a Front Desk Clerk to deliver superior guest service at the hotel front desk.

The role involves greeting guests, registering them in a centralized system, coordinating with housekeeping, handling cash, and ensuring accurate front desk documentation. Weekend and evening shifts apply, with a focus on a friendly, professional guest experience.

Qualifications

• Good interpersonal communication skills in person and by phone.
• Must be able to multitask, function in a professional manner under pressure from guests and supervisors.
• Previous customer service experience required.
• No diploma required.

Responsibilities

• Provide excellent customer service
• Greet and register guests via a centralized registration system
• Coordinate with housekeeping department as needed
• Cash handling and accountability; maintain accurate paperwork as it relates to front office operations
• Check and balance the daily figures, post room and tax charges on guest accounts

Skills

Interpersonal communication

Multitasking

Customer service experience

Job description

The opportunity

Delaware North Gaming is looking for a friendly, outgoing, and customer-service-focused full-time Front Desk Clerk to join our team at Southland Casino in West Memphis, Arkansas.

Pay

$15.00 – $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Provide excellent customer service
• Greet and register guests via a centralized registration system
• Coordinate with housekeeping department as needed
• Cash handling and accountability; maintain accurate paperwork as it relates to front office operations
• Check and balance the daily figures, post room and tax charges on guest accounts

More about you

• Good interpersonal communication skills in person and by phone
• Must be able to multitask, function in a professional manner under pressure from guests and supervisors
• Previous customer service experience required
• No diploma required

Physical requirements

• Stand and walk for extended periods of time

Shift details

• Holidays
• Weekends
• 8hr shift
• Evenings

Source: Hospitality Online