Casino Host

American Place Casino; Waukegan (IL); On-site; USD 50,000 - 83,000; Full time

Benefits offered by this job

401K: Matches 50% of your contribution

Educational Tuition Reimbursement

Job summary

American Place Casino in Chicagoland is seeking a Marketing & Player Development specialist to acquire, develop, and maintain relationships with VIP guests, driving revenue and delivering exceptional guest experiences in a fast-paced, team-driven environment.

Responsibilities include building a book of business through incentives and programs, handling guest preferences, and ensuring high-quality service.

Qualifications

• High School diploma or GED.
• Strong communication skills.
• Proficiency in Word, Excel and database tools.

Responsibilities

• Acquire, develop, and maintain relationships with VIP guests that lead to increased revenues.
• Grow a book of business through incentives and exceptional customer service.
• Deliver personalized guest experiences in a fast-paced, team-driven environment.

Skills

VIP relationship management

Communication skills

Computer literacy

Detail-oriented

Flexible schedule

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Job description

Job Category: Marketing & Player Development

Requisition Number: CASIN008427

• Posted : September 15, 2026
• Full-Time

Locations

Showing 1 location

Description

Who WE are:

Our mission is to be Chicagoland's premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience.We're not just a casino-we're a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. Aswecontinue to elevate our standards of excellence,weseek dynamic, coachable individualswhoare passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success.

Who WE are looking for:

A positive, outgoing and self-motivated individual with follow through skills and attention to detail. Someone who thrives in an extremely fast paced, team focused environment would do well. Successful hosts have the ability to engage with guests, learn and deliver on their preferences, overcome issues and create exceptional experiences while increasing revenue for the company.

Job titles similar to this role include:

• Customer Service Representative

What is expected of YOU:

The primary responsibility of the casino host is to acquire, develop, and maintain relationships with VIP guests that lead to increase revenues for the company. The casino host will grow a book of business through application of incentives, programs and customer service within Company and department guidelines.

Experience YOU will need:

• High School diploma or GED.
• Specific skills that are required to perform this job.
• Ex: Computer literate (proficient in Microsoft Word and Excel).
• Good Communication Skills (Ability to communicate technical information to nontechnical audiences).
• Handles administrative work - (receives, sorts and files monthly personnel action reports).
• Self-motivated, and possess the ability to work without direct or constant supervision.
• Available to work a flexible schedule (i.e., day, swing, grave, weekends, holidays, special events) and any other schedule as needed.
• Must be highly organized and detail-oriented.
• Ability to handle high volume and stressful situations.
• Computer, telephone, fax and copier skills.
• Must be proficient in word processing, spreadsheets, databases, presentations, e-mails, and player tracking systems.

Physical Requirements:

• Office/Casino environment that requires sitting and/or standing for extended periods.
• Subject to outdoor temperature fluctuations.
• Exposure to smoke, bright lights and noise.
• Constantly handle, wrist motion, sit, hear, and eye/hand coordination.
• Frequently speak, read, write, stand, walk, bend and stoop.
• Occasionally lift, carry, push and pull. Must be able to lift and carry up to 25 pounds regularly throughout shift.

Certificates, Licenses, Registrations:

Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Benefits/Perks and Salary:

401K: Matches 50% of your contribution, up to 4% of eligible contribution.

Educational Tuition Reimbursement.

Salary Range:

$50,000-$82,500

Company Statement on EOAA:

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.