Casino Host

Suncoast Hotel & Casino; Las Vegas (NV); On-site; USD 2,066,000 - 3,168,000; Full time

Job summary

Boyd Gaming Corporation is seeking a customer-focused individual to interact with guests and enhance their experience on the gaming floor in Las Vegas. The role involves recruiting new players, building relationships, and assisting with promotional events and comps.

Responsibilities include maintaining rapport with guests and colleagues, answering questions, handling inquiries, and promoting repeat business through telephone and written communications.

Qualifications

• Must be at least 21 years of age.
• Prior experience in a similar position preferred.
• Able to stand and walk for extended periods.
• Excellent customer relation skills, verbal and written.

Responsibilities

• Interact with and provide exceptional service to established guests to enhance their experience.
• Recruit new players through verbal communication on the gaming floor.
• Build and maintain relationships via telephone and written correspondence.
• Assist in promotional events and issue comps based on guidelines.
• Maintain rapport with guests, coworkers, and departments; respond to inquiries and requests.

Skills

Customer service

Verbal communication

Written communication

Tools

Microsoft Office Word

Microsoft Excel

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Interact with and provide exceptional service to established guests to enhance the guest’s experience. Actively recruit new players through verbal communication on the gaming floor. Build and enhance existing customer relationships via telephone and written correspondence. Assist in promotional events, issue comps based on established guidelines.

Job Functions

• Develop and maintain rapport with guests, coworkers, and other departments.
• Respond to customer questions, inquiries, complaints, requests, and needs.
• Interact with customers to promote increased play and repeat business.
• Provide information to guests regarding credit policies, Player’s Club details, promotions, special events, room types, and availability.
• Maintain and build ongoing relationships with rated players via telephone and direct mail.

Communicate consistently with table games management to ensure accurate player evaluation and status.

Qualifications

• Must be at least 21 years of age.
• Prior experience in a similar position strongly preferred.
• Must be able to stand and walk for extended periods of time.
• Must have exceptional customer relation skills, particularly verbal and written.
• Knowledgeable about applicable gaming and other regulations.
• Must be able to work flexible hours
• Must be computer literate, particularly with Microsoft Office (Word and Excel) and be able to learn various casino systems.

Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.