Representative Player Development

IP Casino Resort Spa - Biloxi; Biloxi (MS); On-site; USD 35,000 - 55,000; Full time

Job summary

Boyd Gaming Corporation is seeking an experienced professional to handle VIP guest services and hotel reservations for high-end guests. The role involves using casino systems to evaluate play and manage comps, while coordinating with Marketing, Hotel, F&B and Transportation to ensure guest satisfaction.

The ideal candidate has casino marketing and reservations experience, strong English communication, and reliable availability including weekends and holidays.

Qualifications

• Minimum age 21 with high school diploma or equivalent.
• Prior experience in Casino Marketing and Hotel reservations.
• Must be able to speak, read, write and understand English.
• Strong communication and superior guest service skills.
• Must be able to work weekends, holidays and extended hours.
• Must be able to work independently with minimal supervision.

Responsibilities

• Input host and junket rep reservations.
• Provide hotel reservations for VIP guests.
• Coordinate with Marketing, Player Development, Hotel, F&B and Transportation.
• Maintain guest information records and loyalty program tracking.
• Distribute entertainment tickets and enroll players in Boyd Rewards Club.
• Assist in coordination of events, promotions, entertainment and parties.
• Resolve guest issues promptly and maintain confidentiality.

Skills

VIP guest service

Communication skills

Organization

Outlook & MS Office

English proficiency

Education

High School diploma

Tools

Casino reservation systems

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Performs a wide variety of skilled administrative functions relative to high end gaming guests, including but not limited to inputting host and junket rep reservations. Role utilizes player development philosophy and casino computer systems for the purposes of evaluating rated play and tracking complimentary items to qualified guests based on restricted guidelines.

Qualifications

• Greetings, welcome, and assist VIP guests and players, explaining the Boyd Rewards tracking program and provide collateral in accordance with established guidelines.
• Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.
• Responsible for the input of hotel reservations from Hosts and Junket Reps.
• Provide reservations for VIP guests, including restaurants and spa.
• Work closely with Marketing, Player Development, Hotel and F&B and Transportation.
• Build relationships and rapport with target players utilizing contact strategy through personal contact, telemarketing and written correspondence.
• Monitor and update guest information records to accurately reflect gaming profiles.
• Leverage property programs and special events to target players.
• Administer comps to qualified players based on Player Development guidelines.
• Collaborate with work-group and support departments to ensure player satisfaction.
• Communicate relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Demonstrate positive and enthusiastic demeanor to guests, both internal and external at all times.
• Ensure guest problems/complaints are resolved in a prompt, courteous and
• Ensure guests are aware of events and supports execution through attendance and follow-up.
• Initiate customer feedback appropriately.
• Maintain confidentiality of player accounts, files, records and lists.
• Maintain high standards of courtesy, professionalism and discretion in all communications to, about, or with guests including their arrangements and finances.
• Responsible for the distribution of entertainment tickets for a select group of players.
• Develop and maintain a select group of Players determined by Management.
• Seek out target players on the casino floor and enroll them in the Boyd Rewards Club.
• Assist in coordination of events, promotions, entertainment, player parties, drawings, and Entertainment.
• Perform other duties as assigned by management
• Minimum Age 21 years old.
• High School diploma or equivalent, required.
• Prior experience in Casino Marketing and Hotel reservations, required.
• Must be able to speak, read, write and understand English.
• Strong communication and superior guest service skills required.
• Must possess strong organizational, written and oral communication skills.
• Must be computer literate with proficiency in Outlook and Microsoft applications
• Must have knowledge of operating basic office machinery; i.e. fax, copier, printer, adding machine.
• Must possess the ability to determine overall value of a casino guest for comp purposes.
• Must be able to work weekends, holidays and extended hours as needed.
• Must be able to work independently and perform essential functions without direct supervision.
• Must be able to obtain/maintain any necessary certifications and/or licenses

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.