Casino Guest Welcome & Seating Host
Live! Casino & Hotel Maryland
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Benefits offered by this job
Job summary
Live! Casino & Hotel Maryland is seeking a friendly guest host to warmly welcome guests, guide seating, and assist with reservations and inquiries. You will help ensure smooth dining experiences and maintain accurate wait times in a busy casino environment.
The role emphasizes strong communication, teamwork, and the ability to work nights, weekends, and holidays in a high-volume setting with a focus on hospitality and guest satisfaction.
Qualifications
- Must be RAMP certified.
- Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
- Must be able to read, review and understand seating charts.
- Basic mathematical skills are used frequently.
- High school diploma or equivalent or equivalent work experience in a high volume, service focused environment.
Responsibilities
- Greet guests at arrival and guide to seating.
- Thank guests for their patronage upon departure.
- Accommodate special needs or requests for the group.
- Comply with regulatory controls and the State Gaming Agency.
- Answer phones and take reservations.
- Maintain accurate wait times.
- Assist with bussing of tables when needed.
- Communicate effectively with guests, employees and third parties.
Skills
Education
Job description
Live! Casino & Hotel Maryland is seeking a friendly guest host to warmly welcome guests, guide seating, and assist with reservations and inquiries. You will help ensure smooth dining experiences and maintain accurate wait times in a busy casino environment.
The role emphasizes strong communication, teamwork, and the ability to work nights, weekends, and holidays in a high-volume setting with a focus on hospitality and guest satisfaction.
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