Player Services Representative

Rivers Casino; Portsmouth (VA); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Rivers Casino Portsmouth is seeking a friendly on-site Marketing guest services associate to enroll players in the Players Club and provide responsive club services. You will promote the club, explain benefits to guests, and coordinate with VIP services to resolve issues while supporting promotions and events.

The role requires a high school diploma, being at least 21, and a Virginia gaming license where applicable.

Formación

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Gaming license/registration as required by the Virginia Lottery.

Responsabilidades

• Enrolls new casino guests in Players Club rewards program.
• Explain the program and demonstrate the benefits to guests and the value of the club.
• Work with VIP services to better serve guests and resolve guest concerns or complaints when necessary.
• Assist in execution of promotions, programs and drawings as requested by Marketing.
• Provide general event and Entertainment support as directed by Marketing.
• Attends and participates in marketing related events.
• Performs all other duties as assigned.

Conocimientos

Communication

Public speaking

Organizational skills

Interpersonal skills

Team collaboration

Educación

High School Diploma or Equivalent

Descripción del empleo

Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA

• On-site
• Rate : $18.75 USD per hour
• Marketing
• Full-Time
• Requisition #: PLAYE007261

Description

Job Summary:

Responsible for assisting casino guests with player card enrollment and players club services by ensuring guests receive friendly and efficient customer service.

Shift Availability:

• Day Shift: 2:30 PM - 11:30 PM
• Swing Shift: 4:30 PM - 1:00 AM

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Enrolls new casino guests in Players club rewards program
• Promote the success of the Players Club by explaining the program to guests and demonstrating the value and benefits of the club.
• Knowledgeable of all casino and hotel marketing and non-marketing events
• Works with VIP services to better serve guests and resolving guest concerns or complaints when necessary
• Assists in execution of promotions, programs and drawings as requested by Marketing
• Provides general event and Entertainment support as directed by Marketing
• Attends and participates in marketing related events
• Performs all other duties as assigned

Minimum Education and Experience Requirements:

• High school diploma or equivalent
• Must be at least 21 years of age.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills, with particular attention to quality and detail.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
• Willing to represent the company core values of Fun, Service, Integrity and Respect at all times
• Possess a positive attitude that encourages participation and enthusiasm by others
• Be comfortable speaking in public, approaching and interacting with guests
• Have a strong knowledge of company culture
• Ability to communicate effectively with team members and guests
• Dependable and self-motivated
• Ability to work flexible shifts and days of the week, including nights, holidays and weekends

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by the Virginia Lottery.

Physical Requirements:

• Regularly required to see, talk and hear; use hands and finger, handle, or feel and reach with hands and arms; stand and walk
• Must occasionally lift up to 25 lbs
• Frequently required to stoop, crouch or kneel
• Ability to interact with others while maintaining a courteous and positive demeanor
• Must be able to remain in a stationary position for a majority of an entire shift
• Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10 lbs, twist at the waist and shoulders and have finger/hand dexterity to maneuver on a computer keyboard, office machinery and other tools
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.