Casino Guest Safety & Risk Leader

Caesars Entertainment; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Caesars Entertainment is seeking a Risk Management professional to develop and maintain the company’s Risk Management Program in Las Vegas. You will serve as a company representative in complaints, accidents, injuries, and will work closely with Risk & Safety to minimize guest liability.

The role requires leading safety initiatives, investigating incidents, coordinating with insurance carriers and counsel, and ensuring proper documentation and settlement processes in a high-volume hospitality

Qualifications

• High School Diploma or equivalent required.
• Bachelor's degree in Business, Criminal Justice, Risk Management/Finance or related field preferred.
• 2-5 years of Hotel / Casino Leadership experience preferred.
• At least 3 years of supervisory experience is required.
• Strong background in the gaming industry, Safety, and Insurance is preferred.
• Strong computer knowledge of word processing is required.
• Knowledge of laws and regulations affecting casualty claims is preferred.
• OSHA regulation and compliance knowledge is necessary.
• Strong leadership and interpersonal skills are required.
• Ability to communicate in English is required.
• Strong guest relations skills are required.
• Clear communication in person, on the phone, and in writing is essential.
• Experience dealing with insurance companies, legal representatives and guests.
• Ability to monitor progress of each claim and prepare releases.

Responsibilities

• Identify and correct unsafe conditions affecting guests.
• Review accidents and incidents involving guests.
• Conduct investigations of reported guest claims to minimize liability.
• Take photographs and statements from guests and witnesses as needed.
• Collect and secure evidence in investigations.
• Evaluate medical reports and billing.
• Analyze investigations to recommend preventative measures.
• Participate in settlement negotiations with guests or counsel.
• Coordinate and follow up on guest claims.
• Oversee prompt payment of guest claims, and maintain records.

Skills

Leadership

Interpersonal skills

English communication

Crisis management

Team management

Education

High School Diploma or equivalent

Bachelor's degree in Business/Criminal Justice/Risk Management

Tools

Word processing

Job description

Caesars Entertainment is seeking a Risk Management professional to develop and maintain the company’s Risk Management Program in Las Vegas. You will serve as a company representative in complaints, accidents, injuries, and will work closely with Risk & Safety to minimize guest liability.

The role requires leading safety initiatives, investigating incidents, coordinating with insurance carriers and counsel, and ensuring proper documentation and settlement processes in a high-volume hospitality