Casino Guest Experience & Promotions Host

Fantasy Springs Resort; Indio (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Fantasy Springs Resort seeks a guest development specialist to build relationships with players and promote promotions and events. You will use a database to identify targets and coordinate host activities, delivering professional guest service with discretion.

You will walk the casino to spot registered and prospective players, analyze data for opportunities, and help ensure comps are issued fairly based on performance. Flexibility and 21+ age are required.

Qualifications

• Must be at least 21 years old.
• High School Diploma or GED required.
• Excellent communication and strong interpersonal skills.
• Proven self-starter, flexible, and responsible.
• Willingness to work all schedules and shifts.
• Prior customer service and sales experience preferred.

Responsibilities

• Identify target players using a computer database.
• Speak with players in person or by phone to market promotions and events.
• Walk the casino to identify registered players and prospective players.
• Develop, maintain, and analyze databases for opportunities and productivity.
• Approve and monitor comp issuance based on player performance.
• Attend player events and provide guest service professionally and courteously.

Skills

Communication skills

Friendly personality

Self-starter

Flexible

Customer service

Sales experience

Education

HS diploma or GED

Job description

Fantasy Springs Resort seeks a guest development specialist to build relationships with players and promote promotions and events. You will use a database to identify targets and coordinate host activities, delivering professional guest service with discretion.

You will walk the casino to spot registered and prospective players, analyze data for opportunities, and help ensure comps are issued fairly based on performance. Flexibility and 21+ age are required.