Promotions Specialist: Casino Guest Engagement

Morongo Casino Resort & Spa; California; Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

Morongo Casino Resort & Spa seeks a Representative – Promotions to support casino promotions, guest services, and Morongo Rewards enrollment. You will enroll guests, issue player cards, greet guests on the floor, and promote loyalty programs while ensuring exceptional service during events.

The role requires strong communication, multitasking, and a sales mindset to drive participation in promotions and membership programs.

Qualifications

• Excellent guest service, communication, and interpersonal skills.
• Ability to multitask and stay calm in high-pressure situations.
• Strong ethics, confidentiality, and attention to detail.
• Ability to engage a diverse guest population and promote Morongo Rewards.
• Sales-oriented with ability to promote membership and services.

Responsabilités

• Promotes Morongo Rewards enrollment and benefits to guests.
• Issues and manages player cards, PIN changes, and tracking updates.
• Greets guests on the casino floor and handles inquiries in person and by phone.
• Builds relationships to drive membership and loyalty.
• Supports promotional programs and events to attract guests.
• Provides administrative support including prize fulfillment and inventory.
• Communicates promotional details clearly and accurately.
• Maintains clean, stocked, and orderly work areas.
• Delivers a best guest experience during events and promotions.

Connaissances

Guest service

Communication

Interpersonal skills

Multitasking

Sales

Promotions experience

Formation

High school diploma or equivalent

Marketing coursework

Communications coursework

Hospitality coursework

Outils

Synkros

Group Tracker

PKMS

Description du poste

Morongo Casino Resort & Spa seeks a Representative – Promotions to support casino promotions, guest services, and Morongo Rewards enrollment. You will enroll guests, issue player cards, greet guests on the floor, and promote loyalty programs while ensuring exceptional service during events.

The role requires strong communication, multitasking, and a sales mindset to drive participation in promotions and membership programs.