Casino Guest Experience Concierge

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 40,000 - 43,000; Full time

Job summary

Treasure Island Resort & Casino is seeking staff for guest services responsibilities including greeting guests, updating guest profiles, and issuing Island Passport cards. The role emphasizes accurate information, helpful communication, and strict adherence to casino policies.

The ideal candidate will have strong guest services skills, basic Microsoft Office proficiency, and a willingness to work flexible shifts in a fast-paced casino environment in Welch Township, Minnesota.

Qualifications

• High school diploma or GED or equivalent.
• Minimum one year hospitality or guest service experience preferred.
• Casino experience is a plus.

Responsibilities

• Welcome guests and answer questions with information and support.
• Input, update and maintain guest information in the casino system.
• Issue Island Passport club cards to members.
• Inform guests about Island Passport, events, and amenities.
• Redeem cash, prizes and comps per department guidelines.
• Meet management-set goals.
• Maintain knowledge of promotional systems.
• Handle points and promotions per guidelines.

Skills

Detail oriented

Organized

Communication skills

Guest service

MS Office

Education

High School Diploma/GED

Tools

MS Office

Windows OS

Job description

Treasure Island Resort & Casino is seeking staff for guest services responsibilities including greeting guests, updating guest profiles, and issuing Island Passport cards. The role emphasizes accurate information, helpful communication, and strict adherence to casino policies.

The ideal candidate will have strong guest services skills, basic Microsoft Office proficiency, and a willingness to work flexible shifts in a fast-paced casino environment in Welch Township, Minnesota.