Casino Guest Experience Ambassador

Viejas Casino & Resort; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision benefits

Paid Time Off (PTO)

Tuition reimbursement

Job summary

Viejas Casino & Resort is seeking a Security Greeter to welcome guests, answer questions, and guide them to the right locations. The role ensures alcohol rules are followed and reports suspicious activity to Security, while maintaining a safe environment and high professional standards.

Requirements include a high school diploma or GED, 21+ age, and California Responsible Beverage Service Training; 1–3 years of related experience preferred.

Qualifications

• Must be able to communicate clearly and professionally in English.
• Ability to write reports that can be understood by leadership.
• Ability to work in a high-pressure environment while maintaining a positive attitude.

Responsibilities

• Greets all Guests or Team Members entering the casino with a friendly, upbeat, and professional attitude.
• Answers Guests’ questions and directs them to the appropriate person or location.
• Acts as an ambassador and communicates important information about the casino including promotions, events, club benefits, all gaming area locations, restaurants, and VOC information.
• Informs Guests that alcohol cannot enter and/or exit the Casino and Resort.
• Notifies Security of any Guest who appears to be intoxicated or suspicious.
• Checks identification of patrons for age requirement for gaming and alcohol purchase.
• Maintains a clean, safe, hazard-free work environment.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.

Skills

Clear communication

English proficiency

Report writing

People skills

Multitasking

Adaptability

Education

High school diploma or GED

Job description

Viejas Casino & Resort is seeking a Security Greeter to welcome guests, answer questions, and guide them to the right locations. The role ensures alcohol rules are followed and reports suspicious activity to Security, while maintaining a safe environment and high professional standards.

Requirements include a high school diploma or GED, 21+ age, and California Responsible Beverage Service Training; 1–3 years of related experience preferred.