Casino Games Floor Supervisor: Elevate Guest Experience

Bally's Corporation; Atlantic City (NJ); On-site; USD 33,000 - 44,000; Full time

Job summary

Premier is seeking a Casino Dealer Supervisor in Atlantic City to oversee dealers in the assigned pit, ensure proper procedures, verify transactions, and uphold gaming rules. The role emphasizes guest service and adherence to pace and policies, with emphasis on calibrating performance and resolving disputes.

The successful candidate will possess NJ Casino Employee Registration, direct dealing experience, and knowledge of casino rules. NJDGE compliance is required; equal opportunity employer.

Qualifications

• NJ Casino EE Registration is required.
• Direct dealing experience with the game(s) in the assigned pit area is required.
• Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision.

Responsibilities

• Ensures proper procedure is used by all dealers under supervision.
• Verifies all gaming table transactions in supervised area.
• Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Directly responsible for customer service objectives.
• Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the guest interaction.
• Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
• Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses employee performance issues, coaches for improvement, and provide ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
• Takes personal responsibility for creating an atmosphere of luck.
• Other duties as assigned.

Skills

Direct dealing

Casino rules

Job description

Premier is seeking a Casino Dealer Supervisor in Atlantic City to oversee dealers in the assigned pit, ensure proper procedures, verify transactions, and uphold gaming rules. The role emphasizes guest service and adherence to pace and policies, with emphasis on calibrating performance and resolving disputes.

The successful candidate will possess NJ Casino Employee Registration, direct dealing experience, and knowledge of casino rules. NJDGE compliance is required; equal opportunity employer.