Casino Food & Beverage Supervisor - Lead Service & Team

Caesars Entertainment; Hammond (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Caesars Entertainment's Horseshoe Casino Hammond in Hammond, IN seeks a Supervisor for Bartending and Serving roles to lead shifts, ensure guest satisfaction, and uphold service standards. You will monitor staffing, coordinate with cooks, train new staff, and resolve guest concerns in a fast-paced, safety-conscious environment.

Candidates should be 21+, fluent in English, with a high school diploma and 2–3 years of supervisory experience; Indiana liquor and gaming licenses may be required.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• Equivalent to a high school diploma with some knowledge of restaurant operations and serving.
• 2-3 years supervisory experience is preferred.
• Must be able to serve alcohol in the state of Indiana.
• Must obtain/maintain an Indiana Liquor License, as required.
• Flexible to work various shifts, weekends, and holidays.
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
• Access to the vessel is required.

Responsibilities

• Supervise all employees engaged in bartending and serving for a specific outlet.
• Review manifest and staffing levels to determine appropriate work assignments for the staff.
• Check with Cooks to determine menu changes, substitutions or deletions for the day, and notify staff.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Monitor silverware and plate status and order items as needed with budget constrictions taken into account.
• Develop schedules to reflect staffing levels needed to give optimal guest service.
• Check out restaurant cashiers, cocktail servers or other employees with cash drawers to ensure cash balances.
• Train new employees and update all employees on new procedures or policies.
• Conduct a physical inventory of bar ware and requisition replacement items as needed.
• Coach and counsel all employees when needed to reinforce department and company policy and procedures.
• Maintain a well-informed shift by conducting daily shift meetings.
• Department walkthroughs are done on a daily basis to assure cleanliness and all equipment is operational.
• Must be able to work various shifts and hours to include holidays and weekends.
• Maintain the highest standards of professionalism when interacting with guests and co-workers.
• Have a basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside.
• Responsible for greeting, seating, and reservations per standards set by department.
• Assist all staff members to ensure complete guest satisfaction.
• Assist in all guest service area and public relations, dissatisfied guests and special requests.
• Follow all safety procedures; maintain work area for a clean and safe environment.
• Other duties as assigned.

Skills

Supervisory experience

English proficiency

Customer service

Education

High school diploma

Job description

Caesars Entertainment's Horseshoe Casino Hammond in Hammond, IN seeks a Supervisor for Bartending and Serving roles to lead shifts, ensure guest satisfaction, and uphold service standards. You will monitor staffing, coordinate with cooks, train new staff, and resolve guest concerns in a fast-paced, safety-conscious environment.

Candidates should be 21+, fluent in English, with a high school diploma and 2–3 years of supervisory experience; Indiana liquor and gaming licenses may be required.