Casino Floor Operations Manager

Jett Gaming Llc; United States; On-site; USD 110,000 - 180,000; Full time

Job summary

Jett Gaming Llc is seeking a professional Casino Manager to oversee the casino floor, with a focus on slot operations, revenue growth, guest satisfaction, and strict regulatory compliance. You will lead Slot Attendants, Slot Technicians, Supervisors, Bartenders, and Porters, shaping operational strategies and financial performance.

The role requires strong leadership, strategic thinking, and excellent communication, with responsibility for budgeting, labor optimization, and ensuring adherence to

Qualifications

• Must be at least 21 years of age.
• Five to seven years of gaming industry experience.
• Minimum of three (3) years of supervisory or management experience in a casino environment.
• Demonstrated experience of overseeing casino floor operations and gaming personnel.
• Strong financial management skills, including budgeting, expense control, and P&L analysis.
• Experience with labor management, scheduling, and workforce optimization.
• Proficiency in Microsoft Office applications.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Must be willing and able to obtain and maintain all licenses, permits, work cards, and certifications.

Responsibilities

• Oversee daily casino floor operations to ensure efficiency, profitability, and compliance with established company standards.
• Monitor and analyze slot machine performance, including coin-in, hold percentages, revenue, and other key performance indicators.
• Evaluate slot floor layouts, game placement, and machine performance to identify opportunities for increased revenue and improved guest engagement.
• Ensure gaming equipment and systems are well maintained and casino floor operations run efficiently.
• Identify operational challenges and implement solutions that improve productivity and overall casino performance.
• Manage casino financial performance, including revenue, operating expenses, labor costs, and department budgets.
• Review and analyze Profit and Loss (P&L) statements and develop strategies to achieve financial objectives.
• Monitor labor expenses and utilize labor management practices to maintain appropriate staffing levels.
• Prepare and present operational and financial reports to senior management.
• Identify business trends, revenue opportunities, and areas requiring improvement.
• Provide leadership, direction, and accountability to casino team members and departmental supervisors.
• Recruit, interview, select, train, and develop qualified employees.
• Establish performance expectations and ensure employees consistently meet company standards.
• Coach, counsel, and address employee performance issues through appropriate corrective action when necessary.
• Promote teamwork, accountability, professionalism, and a positive working environment.
• Ensure appropriate staffing levels and scheduling to support business demands.
• Maintain a visible presence on the casino floor and ensure exceptional guest service.
• Address and resolve guest concerns, complaints, and service issues promptly and professionally.
• Promote a welcoming environment by demonstrating a positive attitude, genuine care for others, and enthusiasm for delivering an outstanding guest experience.
• Ensure team members consistently demonstrate professionalism and provide service that reflects Terrible's standards.
• Ensure casino operations comply with all applicable Nevada Gaming Control Board (NGCB) regulations, Minimum Internal Control Standards (MICS), approved Internal Control Procedures (ICPs), and company policies.
• Maintain knowledge of Responsible Gaming practices, Anti-Money Laundering (AML) requirements, and applicable gaming compliance standards.
• Ensure all required gaming documentation, procedures, and operational records are properly maintained.
• Maintain compliance with Health Department regulations and applicable workplace safety requirements.
• Ensure all employees maintain current and valid work cards, certifications, and required licenses.
• Communicate compliance concerns and operational issues through the appropriate management channels.
• Participate in the recruitment and selection process by interviewing prospective team members.
• Evaluate candidates to ensure they possess the qualifications, skills, and abilities necessary to meet the requirements of their positions.
• Partner with Human Resources and Talent Acquisition to support staffing needs and maintain appropriate departmental headcount.
• Stay informed of emerging gaming technologies, slot systems, equipment, and industry trends.
• Identify opportunities to improve operational processes, enhance gaming technology, and increase departmental efficiency.
• Support the implementation of new gaming systems, equipment, and operational initiatives.

Skills

Leadership

Financial management

Regulatory compliance

Communication

Supervisory experience

Problem-solving

Team management

Tools

Microsoft Office

Job description

Jett Gaming Llc is seeking a professional Casino Manager to oversee the casino floor, with a focus on slot operations, revenue growth, guest satisfaction, and strict regulatory compliance. You will lead Slot Attendants, Slot Technicians, Supervisors, Bartenders, and Porters, shaping operational strategies and financial performance.

The role requires strong leadership, strategic thinking, and excellent communication, with responsibility for budgeting, labor optimization, and ensuring adherence to