Casino F&B Shift Supervisor - Service Excellence

Boyd Gaming Corporation; Michigan City (IN); On-site; USD 44,000 - 70,000; Full time

Job summary

Boyd Gaming Corporation seeks a Food & Beverage Supervisor to oversee all restaurant operations during the assigned shift, ensuring prompt, courteous service and adherence to standards.

You will manage daily schedules, monitor performance, resolve guest concerns, coordinate inventories, and liaise with team members. The role requires 21+ years old, an associate degree or 1 year related experience, and strong communication and service skills; standing for long periods is expected.

Qualifications

• Must be at least 21 years of age.
• Associate's degree in a related field or 1 year of related experience.
• Must be able to stand and walk for the majority of shift.
• Excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary licenses/certifications.

Responsibilities

• Supervises and coordinates activities of workers in all food and beverage outlets open during assigned shift.
• Maintain daily employee work station and break schedules.
• Ensure prompt and courteous service to customers.
• Monitor employee compliance with established service standards.
• Greet and communicate with guests in a friendly and courteous manner.
• Oversee the service operation of restaurant during assigned shift.
• Ensure beverage shift operations are opened and closed properly and on time.
• Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
• Resolve guest complaints in a professional and timely manner.
• Requisition and maintain control of all inventories.
• Monitor employee job performance to ensure adherence to policies and procedures; assist in performance evaluations.
• Coordinate cleaning and repairs of beverage outlets.
• Perform related administrative and reporting duties.

Skills

Customer service

Communication

Stamina/physical endurance

Education

Associate's degree in a related field

Job description

Boyd Gaming Corporation seeks a Food & Beverage Supervisor to oversee all restaurant operations during the assigned shift, ensuring prompt, courteous service and adherence to standards.

You will manage daily schedules, monitor performance, resolve guest concerns, coordinate inventories, and liaise with team members. The role requires 21+ years old, an associate degree or 1 year related experience, and strong communication and service skills; standing for long periods is expected.