Casino F&B & Facilities Operations Lead

Seneca Gaming Corporation; Buffalo (NY); On-site; USD 39,000 - 48,000; Full time

Job summary

Seneca Resorts & Casinos is seeking a Hospitality Shift Manager to oversee SBCC Food & Beverage and Facilities/EVS operations. You will manage staffing, payroll, and HR issues, ensuring high service levels and profitability across multiple units.

The role requires supervisory experience in F&B, strong leadership, customer service and problem-solving skills, with adherence to safety, liquor laws, and information security policies. Salary is negotiable based on experience.

Qualifications

• Must be 18 years or older.
• High School diploma or equivalent.
• 4 years of experience with 2 years in Food & Beverage.
• Minimum 2 years F&B supervisory experience.
• Knowledge of full-service dining.
• Previous customer service experience.
• Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills.
• Proficient computer skills.

Responsibilities

• Manage and supervise all Food & Beverage operations and Facilities/EVS, Kitchen and Stewarding when the Hospitality Manager is away.
• Handle scheduling, payroll, filing, HR issues for F&B and Facilities/EVS; ensure proper staffing and evaluate staff every 90 days and annually.
• Conduct cover counts, monitor average, costs and projections to maximize profitability.
• Implement Food & Beverage and Facilities/EVS Policies and Procedures.
• Operate and run multi-unit operations.
• Assist with hiring, training, recognition, coaching, terminations and staff issues.
• Communicate with F&B Management and staff about casino and F&B activities and events.
• Advise the Hospitality Manager on daily problems and needs to maximize profits.
• Comply with Serve Safe, health codes and Risk Management requirements.
• Adhere to TIPS Certification and Alcohol Awareness policy.
• Ensure compliance with liquor laws and license requirements.
• Resolve disputes with customers and employees.
• Cooperate with Seneca Gaming Authority on rules and regs.
• Maintain understanding of information security policies and procedures.
• Provide exceptional customer service in a professional manner.
• Meet attendance guidelines and company policies.
• Complete required SGC Training programs within 9 months.
• Attend all necessary meetings.
• Duties may change; hours determined by a 24-hour schedule.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Coaching

Education

High School diploma or equivalency

4 years experience with 2 in F&B

2+ years F&B supervisory

Knowledge of full service dining

Previous customer service experience

Job description

Seneca Resorts & Casinos is seeking a Hospitality Shift Manager to oversee SBCC Food & Beverage and Facilities/EVS operations. You will manage staffing, payroll, and HR issues, ensuring high service levels and profitability across multiple units.

The role requires supervisory experience in F&B, strong leadership, customer service and problem-solving skills, with adherence to safety, liquor laws, and information security policies. Salary is negotiable based on experience.