Hospitality Ops Lead: F&B & Facilities (Shift)

Seneca-Gaming-Corporation; Buffalo (NY); On-site; USD 39,000 - 48,000; Full time

Job summary

Seneca Resorts & Casinos is seeking a Hospitality Shift Manager to oversee all Food & Beverage and Facilities/EVS operations, ensuring high service levels, staffing, and adherence to internal controls.

You will supervise F&B, Kitchen, Stewarding and related HR tasks, manage schedules and payroll, monitor costs and safety standards, and coordinate with senior management to maximize guest satisfaction.

Qualifications

• Must be 18 years of age or older with a High School diploma or equivalent.
• Four (4) years of experience with two (2) years in Food & Beverage required; minimum two (2) years supervisory experience.
• Knowledge of full-service dining and strong customer service required.
• Excellent interpersonal, communication, coaching, team building and problem solving skills.
• Ability to lead and manage staff in a fast-paced casino environment.

Responsibilities

• Oversee Food & Beverage operations, Facilities/EVS, Kitchen and Stewarding when needed.
• Handle scheduling, payroll, staff records and HR issues for Food & Beverage and Facilities/EVS.
• Monitor costs, cover counts and profitability analyses to maximize profitability.
• Ensure compliance with policies, safety, sanitation and liquor laws.
• Direct daily operations across multiple units and communicate with management.

Skills

Leadership

Fairness

Communication

Coaching

Team building

Problem solving

Staff management

Interpersonal skills

Education

High School diploma or equivalent

Tools

Proficient computer skills

Job description

Seneca Resorts & Casinos is seeking a Hospitality Shift Manager to oversee all Food & Beverage and Facilities/EVS operations, ensuring high service levels, staffing, and adherence to internal controls.

You will supervise F&B, Kitchen, Stewarding and related HR tasks, manage schedules and payroll, monitor costs and safety standards, and coordinate with senior management to maximize guest satisfaction.