Casino Shift Manager: Lead Operations & Guest Experience

Seneca Gaming Corporation; City of Niagara Falls (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Seneca Gaming Corporation in Niagara Falls, NY, seeks a Restaurant Shift Manager to direct daily restaurant operations on a shift-to-shift basis. You will train staff, monitor service quality, handle scheduling and payroll, and ensure compliance with policies.

The role requires leadership, strong communication, and the ability to resolve guest and employee issues while maintaining a fast, friendly dining environment.

Qualifications

• Must be 18 years of age or older upon employment.
• Two-year food and beverage supervisory experience.
• Excellent interpersonal and customer service skills; strong communication and problem solving.

Responsibilities

• Train associates to perform job duties and meet performance objectives; provide tools and supplies.
• Direct personnel and administer disciplinary action when needed.
• Ensure products served meet established specifications and standards.
• Handle scheduling, payroll, filing, and HR issues.
• Provide exceptional guest service and address guest feedback.
• Prepare daily reports and communicate with staff and management.

Skills

Leadership

Customer service

Communication

Coaching

Team building

Problem solving

Computer literacy

Office software

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

Restaurant systems

Job description

Seneca Gaming Corporation in Niagara Falls, NY, seeks a Restaurant Shift Manager to direct daily restaurant operations on a shift-to-shift basis. You will train staff, monitor service quality, handle scheduling and payroll, and ensure compliance with policies.

The role requires leadership, strong communication, and the ability to resolve guest and employee issues while maintaining a fast, friendly dining environment.