Casino Compliance Representative 1 PGCB

Commonwealth Of Pennsylvania; Springettsbury Township (York County); On-site; USD 51,000 - 62,000; Full time

Job summary

Commonwealth of Pennsylvania’s Gaming Control Board seeks a Casino Compliance Representative 1 to help ensure fair, safe gaming statewide. The role monitors licensed operations for adherence to laws, rules, and internal controls to preserve integrity and public trust.

You will observe staff and patrons, work with industry systems and gaming devices, analyze data, prepare incident reports, assist patrons with self-exclusion, and refer enforcement actions when needed.

Qualifications

• Associate's Degree in a criminal justice, accounting or gaming related field.
• Two years of experience performing gaming assignments related to slot machines, gaming software, surveillance or sports wagering.
• Equivalent combination of experience and training.

Responsibilities

• Observe staff and patrons to verify compliance with rules and procedures.
• Analyze recordings, reports and documentation to identify issues.
• Prepare incident reports communicating findings and recommendations.
• Assist patrons with questions and self-exclusion process as needed.
• Refer or recommend enforcement actions to appropriate offices.

Skills

Two years of gaming experience

Associate's Degree in criminal justice

Job description

Salary: $56,541.00 Annually

Location: York County, PA

Job Type: Non-Civil Service Permanent Full-time

Job Number: N-2026-59128

Department: Gaming Control Board

Division: GB CC Penn National York

Opening Date: 09/21/2026

Closing Date: 9/30/2026 11:59 PM Eastern

Job Code: C7084

Position Number: 50285092

Union: AFSCME

Bargaining Unit: 64

Pay Group: ST06

Bureau / Division Code: 00657015

Bureau / Division: GB CC Penn National York

Worksite Address: 2899 Whiteford Road

Worksite Address: York Galleria

City: York, Pennsylvania

Zip Code: 17402

Contact Name: Joseph Bott

Contact Phone: [phone]

Contact Email: [e-mail]

THE POSITION

The Casino Compliance Representative 1 position with the Pennsylvania Gaming Control Board offers an exciting opportunity to support fair and safe gaming across the state. This role is ideal for individuals who enjoy observing details and solving problems. You will help keep gaming operations running smoothly while promoting trust and transparency. Join a team dedicated to protecting the interests of the public and the gaming industry.

DESCRIPTION OF WORK

This position monitors licensed gaming operations for compliance with laws, rules, procedures, and internal controls to ensure the integrity of legalized gaming. As a Casino Compliance Representative 1, you will perform the following duties:

• Observe Operations: Monitor activity of staff and patrons to verify compliance with rules, procedures, controls, and other requirements
• Utilize Industry Systems: Work with electronic and manual recording and information systems as well as casino gaming devices including slot machines
• Analyze Information: Review recordings, reports, and other documentation to identify issues that may require further action
• Prepare Reports: Write incident reports to communicate findings, potential violations, and recommendations for next steps when appropriate
• Assist Patrons: Respond to questions and help patrons with self-exclusion process as needed
• Support Enforcement Actions: Refer or recommend administrative, legal, or criminal actions to the appropriate offices or authorities

Work Schedule and Additional Information:

• Full-time employment
• Shift work, 40 hours per week
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $56,541.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Associate's Degree in a criminal justice, accounting or gaming related field; or
• Two years of experience performing gaming assignments related to slot machines, gaming software, surveillance or sports wagering; or
• An equivalent combination of experience and training.

Additional Requirement:

• You must be able to perform essential job functions.

Preferred Qualification (not required):

• Two years of experience in incident report writing

Legal Requirements:

• Employment is contingent upon the completion of a Personal History Questionnaire with a thorough background investigation, including drug screening and the subsequent review and approval by the Board.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.