Casino Compliance Representative 1 PGCB

Commonwealth of Pennsylvania; Fairview Township (York County); On-site; USD 51,000 - 62,000; Full time

Job summary

Commonwealth of Pennsylvania's Pennsylvania Gaming Control Board is seeking a Casino Compliance Representative 1 to help ensure fair and safe gaming across the state. The role involves observing operations, utilizing industry systems, and analyzing information to identify issues and ensure integrity.

duties include preparing incident reports, assisting patrons with self-exclusion processes, and supporting enforcement actions.

Qualifications

• Associate’s Degree in criminal justice, accounting or gaming related field or equivalent combination of experience and training.
• Two years of experience performing gaming assignments related to slot machines, gaming software, surveillance or sports wagering.
• Ability to perform essential job functions.

Responsibilities

• Observe activity of staff and patrons to verify compliance with rules, procedures, controls and other requirements.
• Utilize electronic and manual recording systems and casino gaming devices including slot machines.
• Analyze recordings, reports and documentation to identify issues needing action.
• Prepare incident reports communicating findings, violations and next steps.
• Assist patrons with questions and the self-exclusion process as needed.
• Support enforcement actions by referring or recommending actions to appropriate offices.

Job description

The Casino Compliance Representative 1 position with the Pennsylvania Gaming Control Board offers an exciting opportunity to support fair and safe gaming across the state. This role is ideal for individuals who enjoy observing details and solving problems. You will help keep gaming operations running smoothly while promoting trust and transparency. Join a team dedicated to protecting the interests of the public and the gaming industry.

This position monitors licensed gaming operations for compliance with laws, rules, procedures, and internal controls to ensure the integrity of legalized gaming. As a Casino Compliance Representative 1, you will perform the following duties:

• Observe Operations: Monitor activity of staff and patrons to verify compliance with rules, procedures, controls, and other requirements
• Utilize Industry Systems: Work with electronic and manual recording and information systems as well as casino gaming devices including slot machines
• Analyze Information: Review recordings, reports, and other documentation to identify issues that may require further action
• Prepare Reports: Write incident reports to communicate findings, potential violations, and recommendations for next steps when appropriate
• Assist Patrons: Respond to questions and help patrons with self-exclusion process as needed
• Support Enforcement Actions: Refer or recommend administrative, legal, or criminal actions to the appropriate offices or authorities

Work Schedule and Additional Information

• Full-time employment
• Shift work, 40 hours per week
• Telework:You will not have the option to telework in this position.
• Salary:Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $56,541.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• Associate’s Degree in a criminal justice, accounting or gaming related field; or
• Two years of experience performing gaming assignments related to slot machines, gaming software, surveillance or sports wagering; or
• An equivalent combination of experience and training.

Additional Requirement

• You must be able to perform essential job functions.

Preferred Qualification (not required)

• Two years of experience in incident report writing

Legal Requirements

• Employment is contingent upon the completion of a Personal History Questionnaire with a thorough background investigation, including drug screening and the subsequent review and approval by the Board.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.