CASINO COMPLIANCE LEAD

Maryland AG; Oxon Hill (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Maryland Lottery & Gaming Control Agency seeks a Casino Compliance Lead Representative to enforce internal controls across Maryland gaming facilities. You will receive public complaints, oversee shipments, and ensure adherence to security and licensing requirements.

The role involves leading investigations, coordinating with law enforcement, and supporting audits while maintaining strict compliance with MLGCA policies and procedures at the MGM Casino site in Oxon Hill, MD.

Qualifications

• Three years of administrative or professional staff experience.
• Bachelor’s degree may substitute required experience.
• U.S. Armed Forces military service experience may substitute for required experience.

Responsibilities

• Receive complaints from the public and verify shipments of gaming equipment.
• Monitor facility employees and vendors for compliance with internal controls, security, and licensing procedures.
• Conduct investigations into gaming operations, employee terminations, and regulatory violations as needed.
• Serve as liaison with law enforcement, casino management, vendors, and other stakeholders.
• Review Surveillance logs and assist Internal Audit and Accounting as requested.

Skills

Regulatory compliance

Investigation

Communication

Education

Bachelor’s degree (sub for experience)

Job description

Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.

Casino compliance personnel are considered essential personnel, and in the event of a state of emergency are expected to report to their assigned duty stations.

Grade

STD0016

Location of Position

MGM Casino
101 MGM National Avenue
Oxon Hill, MD 20745

Position Duties

A Casino Compliance Lead Representative is responsible for performing the same casino compliance duties at the Maryland Lottery licensed gaming facilities as the casino compliance representatives perform. Employees in this class are responsible for receiving complaints from the public; receiving shipments of gaming equipment; monitoring facility employees and vendors and ensuring that various aspects of the casino internal controls, security plans, surveillance plans and responsible gaming plans are adhered to; perform licensing functions and ensure the integrity of the VLT and table games operations; fingerprinting casino employment applicants. In addition, employees in this class are responsible for conducting investigations, when warranted, into the following: operation of the video lottery terminals and table games; employee terminations; COMAR and ICs violations; criminal activity and any other investigations as the Lottery may deem necessary.

Serves as a liaison and establishes relationships with all levels of law enforcement, casino management, casino employees, all registered and certified vendors, and all necessary persons.

Conducts daily review of Surveillance and Security logs to ensure incidents have been documented and reported to MLGCA.

Provides assistance to the MLGCA’s Internal Audit and Accounting Departments when requested or as needed.

Serves as on-site liaison for the central computer system vendor to ensure that all machines are communicating properly.

Receives and verifies all video lottery, table games and sports wagering equipment.

Monitors outgoing shipments from the casino. Secures keys that the MLGCA is required to control pursuant to Internal Control procedures.

Ensures facility signage is in compliance with MLGCA regulations, specifically Responsible Gaming requirements.

Maintains familiarity with all documents relating to casino/sports wagering compliance such as; the properties Internal Controls, rules, regulations and procedures and MLGCA rules, regulations and internal policies.

Observes all areas of the casino for violations of Internal Controls or COMAR.

Ensures that casino Security, Surveillance and Table Games departments meet all minimum staffing requirements.

Minimum Qualifications

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

• Experience: Three years of experience in administrative staff or professional staff work.
• Notes: Candidates may substitute the completion of 60 credit hours from an accredited college or university and two years of experience in administrative staff or professional staff work for the required experience.
• Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Selective Qualifications

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

• This position is limited to current permanent or contractual employees at Maryland Lottery & Gaming Control Agency.
• The hired candidate will be required to work on a 4-day 10-hour work schedule with the work days being Wednesday through Saturday. The schedule will be 7:00 am – 5:00 pm.

Desired or Preferred Qualifications

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• Experience conducting investigations as it relates to regulatory compliance for gaming.
• Lead experience as it relates to assigning, reviewing and approving the work of your subordinates.

Limitations on Selection

This position is limited to current permanent or contractual employees at Maryland Lottery and Gaming Control Agency.

Licenses, Registrations and Certifications

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

TTY Users: call via Maryland Relay As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply.

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