Regulatory Compliance Manager

PENN Entertainment, Inc.; St. Louis (MO); On-site; USD 85,000 - 120,000; Full time

Job summary

PENN Entertainment, Inc. is seeking an experienced Compliance Supervisor in Missouri to oversee the department, ensure regulatory adherence, and manage budgets and training.

The role involves coordinating with the Missouri Gaming Commission, maintaining records, and driving customer service excellence across the property. Responsibilities include developing operational goals, supervising staff, and implementing SARC/Title 31 programs, with a focus on confidentiality and professionalism in a

Qualifications

• Bachelor’s degree in Business or related field and two years in Compliance or Governmental Affairs.
• Casino experience required.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Thorough knowledge of Casino Operations software and equipment.
• Ability to maintain confidentiality and professionalism.
• Excellent written and verbal communication skills.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Strong interpersonal, organizational, and time management skills.
• Ability to interact with guests, staff, and colleagues and resolve problems diplomatically.

Responsibilities

• Supervise staff and daily management of the Compliance department.
• Develops, implements, and manages operational goals and monitors performance and profit objectives.
• Creates schedules while maintaining labor costs and meeting staffing objectives.
• Assists in the budget process for the department and reports budget concerns to manager.
• Assists in training, implementation, and enforcement of SARC/Title 31 and Responsible Gaming programs.
• Ensures compliance with reporting commitments required by the Corporate office and regulatory agencies.
• Ensures adherence with Corporate-mandated compliance programs, including Responsible Gaming, via quarterly interviews and status reports.
• Liaises with the Missouri Gaming Commission to respond to incident reports and draft responses.
• Participates in annual license renewal submissions to the Missouri Gaming Commission.
• Provides mandated compliance training to new and existing staff.
• Works with management and the Missouri Gaming Commission on significant changes to operating environment to ensure compliance.
• Maintains detailed records and files to document transactions.
• Ensures staff understand gaming regulations and procedures.
• Compiles reports for the Missouri Gaming Commission and submits necessary paperwork.
• Keeps property updated with gaming rules and regulations.
• Enthusiastically supports and demonstrates superior customer service and ensures standards are followed.
• Responsible for achieving departmental customer service goals and reporting issues to executives.

Skills

Supervising staff

Budgeting

Training & enforcement

Regulatory compliance

Customer service

Communication skills

Time management

Education

Bachelor’s degree in Business or related field

Tools

MS Office

Casino operations software

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Overview

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

• Specific benefits such as day-one medical coverage, 401(k) matching, and annual performance bonus mayvaryby position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for supervising staff and the overall daily management of the Compliance department.
• Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving deadlines.
• Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
• Assists in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs.
• Ensures compliance with reporting commitments required by the Corporate office and regulatory agencies.
• Ensures adherence with Corporate-mandated compliance programs, including the Responsible Gaming program, by conducting quarterly Responsible Gaming interviews and preparing status report regarding the company’s Responsible Gaming program.
• Serves as liaison to the Missouri Gaming Commission to ensure timely responses to incident reports; reviews and prepares draft responses to compliance-related issues raised.
• Participates in preparation of annual license renewal submissions to the Missouri Gaming Commission.
• Provides mandated compliance training to new and existing staff, as needed.
• Works with company management and the Missouri Gaming Commission to ensure that significant changes to the company’s operating environment (e.g., new facilities, system upgrades, gaming mix changes, etc.) are completed in accordance with MGC regulations.
• Maintains organized set of detailed records and files to document transactions.
• Works closely with department managers to ensure they have a thorough understanding of gaming regulations and general procedures.
• Compiles reports for the Missouri Gaming Commission and submits necessary paperwork on behalf of the property, as needed.
• Keeps property updated with latest gaming rules and regulation requirements; ensures property is in compliance at all times.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of departmental customer service goals.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Bachelor’s degree (B.A./B.S.) in Business or related field from four-year college or university and two (2) years of experience in Compliance or Governmental Affairs required; or equivalent combination of education and experience.
• Casino experience required.
• Must be proficient in Microsoft Office applications (Word, Excel, and Outlook).
• Must have thorough knowledge of Casino Operations software and equipment.
• Ability to maintain a high level of confidentiality and professionalism.
• Must possess excellent written and verbal communication skills.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Must have excellent interpersonal, organizational, and time management skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.