Barista & Beverage Specialist — Guest Experience Leader

Hard Rock Hotel & Casino Ottawa; Tejon (NM); On-site; USD 12,000 - 16,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a beverage service team member to lead beverage preparation, tasting, product specification, and sanitation under restaurant management.

You will demonstrate beverages to guests, explain menu items, handle guest feedback, and maintain health-compliant production areas while contributing to a fast-paced, team-oriented service environment. This role requires flexibility to work nights, weekends and holidays and strong English communication.

Qualifications

• Minimum six (6) months of related experience required
• Able to work a varied work schedule to include nights, weekends, and holidays
• Must be computer literate
• Ability to read and understand all policies and procedures
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities

Responsibilities

• Offers customer demonstrations and samples using brewing equipment
• Promotes positive customer relations; effectively explains menu items, handles guest complaints
• Prepare and serve beverages in accordance with established standards set by restaurant management
• Ensures that production and storage areas are maintained in accordance with city and state health department codes
• Promotes positive public/employee relations at all times
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Other duties as assigned.

Skills

Leadership

Interpersonal skills

Communication (oral & written)

Meticulous

Confidentiality

Computer systems familiarity

Adaptability to shift work

Team collaboration

Multitasking

Analytical thinking

Job description

Hard Rock Hotel & Casino Ottawa is seeking a beverage service team member to lead beverage preparation, tasting, product specification, and sanitation under restaurant management.

You will demonstrate beverages to guests, explain menu items, handle guest feedback, and maintain health-compliant production areas while contributing to a fast-paced, team-oriented service environment. This role requires flexibility to work nights, weekends and holidays and strong English communication.