Casino Beverage Shift Supervisor

Angel of the Winds Casino Resort; Arlington (WA); On-site; USD 32,000 - 46,000; Full time

Job summary

Angel of the Winds Casino Resort in Arlington, WA, seeks a supervisory team member to lead shift operations and ensure premier guest service. You will direct station assignments, monitor staffing, and handle guest and staff issues with professionalism.

You will train staff on policies and regulations, oversee inventory and cash handling, and participate in mandatory meetings. This full-time role requires flexibility for nights and weekends.

Qualifications

• Exceptional guest service and communication skills required.
• Must be at least 21 years of age.
• One to three years supervisory experience required; or equivalent training and experience.
• Seven to ten years' experience in the food and beverage industry or equivalent combinations of training and experience desired.
• Prior experience in a lounge, bar, tavern or sit-down restaurant desired.
• Prior experience in a casino environment desired.

Responsibilities

• Greets and interacts with guests in a friendly, professional, and attentive manner.
• Makes decisions that allow the shift to run efficiently.
• Assigns work stations to staff and expedites workflow and monitors staffing levels.
• Resolves problems during the shift, including guest or employee issues.
• Keeps work stations stocked, neat, clean and sanitary.
• Monitors alcohol service within MAST guidelines and paperwork.
• Ensures compliance with Washington Liquor Control Commission requirements.
• Monitors inventories and orders liquors and supplies as needed.
• Counts and reconciles cash flow during shift as needed.
• Attends mandatory department meetings and trainings.
• Trains staff on policies, procedures, regulations and guest service.
• Monitors staff performance and provides feedback and disciplinary actions as needed.
• May perform duties of Restaurant Supervisor as needed.
• Work nights, weekends and holidays as required.

Skills

Exceptional guest service

Supervisory experience

Customer service oriented

Communication skills

Multi-tasking

Problem solving

Time management

Staff training

Cash handling

Job description

Angel of the Winds Casino Resort in Arlington, WA, seeks a supervisory team member to lead shift operations and ensure premier guest service. You will direct station assignments, monitor staffing, and handle guest and staff issues with professionalism.

You will train staff on policies and regulations, oversee inventory and cash handling, and participate in mandatory meetings. This full-time role requires flexibility for nights and weekends.