Casino Security & Guest Experience Lead

Angel of the Winds Casino Resort; Arlington (WA); On-site; USD 26,000 - 37,000; Full time

Job summary

Angel of the Winds Casino Resort in Arlington, WA is seeking a Security Officer to deliver exceptional guest service and maintain a safe, secure gaming and hotel environment. You will perform patrols, control access, monitor for safety concerns, and assist with emergencies while upholding company standards and confidentiality.

Responsibilities include verifying guest identities, assisting guests and staff, and supporting safety procedures across the property.

Qualifications

• Exceptional guest service skills required.
• Maintain a Professional appearance and demeanor.
• Able to successfully pass CPR, First Aid, AED and MAST certification exams.

Responsibilities

• Provide exceptional guest service to guests, vendors and team members over the phone, radio and in person.
• Assists and monitors evacuation routes and safety procedures.
• Perform work in a safe manner and maintain a secure environment for employees and guests.
• Control and verify guest age and identity for gaming activities.
• Monitor and report suspicious activity and safety concerns.
• Support escorts, duties and patrols across property areas.
• Maintain confidentiality and professional image of the casino.

Skills

Guest service

Professional demeanor

Tools

Security experience

Job description

Angel of the Winds Casino Resort in Arlington, WA is seeking a Security Officer to deliver exceptional guest service and maintain a safe, secure gaming and hotel environment. You will perform patrols, control access, monitor for safety concerns, and assist with emergencies while upholding company standards and confidentiality.

Responsibilities include verifying guest identities, assisting guests and staff, and supporting safety procedures across the property.