Beverage Shift Manager

Angel of the Winds Casino Resort; Arlington (WA); On-site; USD 32,000 - 46,000; Full time

Job summary

Angel of the Winds Casino Resort in Arlington, WA, seeks a supervisory team member to lead shift operations and ensure premier guest service. You will direct station assignments, monitor staffing, and handle guest and staff issues with professionalism.

You will train staff on policies and regulations, oversee inventory and cash handling, and participate in mandatory meetings. This full-time role requires flexibility for nights and weekends.

Qualifications

• Exceptional guest service and communication skills required.
• Must be at least 21 years of age.
• One to three years supervisory experience required; or equivalent training and experience.
• Seven to ten years' experience in the food and beverage industry or equivalent combinations of training and experience desired.
• Prior experience in a lounge, bar, tavern or sit-down restaurant desired.
• Prior experience in a casino environment desired.

Responsibilities

• Greets and interacts with guests in a friendly, professional, and attentive manner.
• Makes decisions that allow the shift to run efficiently.
• Assigns work stations to staff and expedites workflow and monitors staffing levels.
• Resolves problems during the shift, including guest or employee issues.
• Keeps work stations stocked, neat, clean and sanitary.
• Monitors alcohol service within MAST guidelines and paperwork.
• Ensures compliance with Washington Liquor Control Commission requirements.
• Monitors inventories and orders liquors and supplies as needed.
• Counts and reconciles cash flow during shift as needed.
• Attends mandatory department meetings and trainings.
• Trains staff on policies, procedures, regulations and guest service.
• Monitors staff performance and provides feedback and disciplinary actions as needed.
• May perform duties of Restaurant Supervisor as needed.
• Work nights, weekends and holidays as required.

Skills

Exceptional guest service

Supervisory experience

Customer service oriented

Communication skills

Multi-tasking

Problem solving

Time management

Staff training

Cash handling

Job description

Starting Wage: $28.50/hr

Company Standards

At Angel of the Winds, the World's Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Greets and interacts with guests in a friendly, professional, and attentive manner.
• Is responsible for making decisions that allow the shift to run efficiently.
• Assigns work stations to staff and expedites workflow and monitors staffing levels.
• Resolves any problems, which may occur during assigned shift (i.e., guest complaints, employee problems, etc.).
• Ensures all work stations are stocked, neat, clean and sanitary.
• Monitors consumption of alcohol by guests and provides service of alcohol within the guidelines set forth by the MAST training program.
• Ensures compliance with Washington Liquor Control Commission requirements.
• Monitors inventories, orders or requisitions liquors and supplies as needed.
• Counts and reconciles cash flow during shift as needed.
• Responsible for all cut offs of patrons.
• Attends all mandatory department meetings and trainings.
• Handles all paperwork for department functions.
• Maintains knowledge of casino promotions and events.
• Trains staff on department policies, procedures, regulations and guest service.
• Monitors staff job performance and provides feedback and disciplinary actions as needed.
• May perform duties of Restaurant Supervisor as needed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service and communication skills required.
• Must be at least 21 years of age.
• One to three years supervisory experience required; or equivalent combination of training and experience.
• Seven to ten years' experience in the food and beverage industry or equivalent combinations of training and experience desired.
• Prior experience working in a lounge, bar, tavern or sit-down restaurant desired.
• Prior experience in a casino environment desired.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Must be able to occasionally lift and move heavy items (such as 180-pound kegs).
• Prior cash handling experience desired

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class A gaming license from the Stillaguamish Tribal Gaming Agency.
• Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
• Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 65 pounds of force with assistance occasionally, and/or up to 40-60 pounds of force frequently, occasionally lifts and/or moves 180-pound kegs. Requires repetitive movement with the ability to stand and/or walk for an entire shift. This is a 24 hour, 7 days a week work operation.