Casino Beverage Server: Fast-Paced Guest Service

PENN Entertainment, Inc.; Mississippi; Híbrido; USD 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Descripción de la vacante

PENN Entertainment is seeking a beverage server for our casino environment in Kentucky. You will provide fast, friendly beverage service and engage guests while promoting casino events. The role requires 21+ and a high school diploma, with strong customer service and cash handling skills.

You’ll work as part of a team in a lively, fast-paced setting. Responsibilities include taking orders, coordinating with bartenders, monitoring alcohol consumption, handling money, and maintaining a clean

Formación

• Must be 21 years of age.
• High school diploma or equivalent.
• Read, write legibly, understand and speak English.
• Excellent customer service and communication skills.
• Count money and make change.
• Available to work nights, weekends, holidays and overtime as needed.
• Must maintain professional appearance as prescribed by company policy.
• Physically mobile with ability to lift up to 25 lbs, and push/pull equipment.

Responsabilidades

• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Promotes casino events and programs.
• Provides fast (20 minute or less) beverage service to casino guests; carries full trays.
• Monitors guest consumption of alcohol and intervenes as needed.
• Takes drink orders, communicates with bartender, assists in drinks preparation and presents drinks to guests.
• Handles money according to procedure.
• Works well with others, including bar staff and supervisors.
• Maintains clean and stocked workstation.

Conocimientos

Guest service

Communication skills

Cash handling

Teamwork

Learn tray service

Educación

High school diploma or equivalent

Descripción del empleo

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

ClickHEREto discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
• Handles money according to procedure
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
• Maintains clean and stocked workstation

Requirements

• Must be 21 years of age
• High school diploma or equivalent
• Read, write legibly, understand and speak English
• Excellent customer service/communication skills
• Count money and change correctly
• Know or is able to learn tray service, cocktail ingredients
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be physically mobile with reasonable accommodation
• Must be able to respond to visual and oral cues
• Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces