Beverage Server - Casino Bar

ViziRecruiter,LLC.; Baton Rouge (LA); Hybrid; USD 30,000 - 52,000; Full time

Job summary

PENN Entertainment in Baton Rouge is seeking a beverage server to provide fast, friendly service to guests at our casino floor. You will take drink orders, coordinate with bartenders, and help maintain a clean, efficient workstation in a lively environment.

Qualifications include being 21+, a high school diploma or equivalent, fluency in English, and strong customer service skills. You must be able to work nights, weekends, and lift up to 25 lbs.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent required.
• Read, write, understand and speak English.
• Excellent customer service and communication skills.

Responsibilities

• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Promotes casino events and programs.
• Provides fast, friendly beverage service and handles deliveries.
• Monitors guest alcohol consumption and intervenes when needed.
• Takes drink orders and cooperates with bartenders.
• Counts money and follows cash handling procedures.
• Maintains a clean, stocked workstation.

Skills

Customer service

English proficiency

Able to lift 25 lbs

Night/Weekend availability

Education

High school diploma or equivalent

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
• Handles money according to procedure
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
• Maintains clean and stocked workstation

Requirements

• Must be 21 years of age
• High school diploma or equivalent
• Obtain and maintain valid alcohol serving permits
• Read, write legibly, understand and speak English
• Excellent customer service/communication skills
• Count money and change correctly
• Know or is able to learn tray service, cocktail ingredients
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be physically mobile with reasonable accommodation
• Must be able to respond to visual and oral cues
• Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces