Casino Beverage Server: Fast-Paced, Guest-Focused Service

PENN Entertainment, Inc.; New Orleans (LA); On-site; USD 12,000 - 21,000; Full time

Job summary

PENN Entertainment in New Orleans is seeking a beverage server to provide prompt, friendly service at our casino bars and dining venues. The role focuses on guest satisfaction, cash handling, and maintaining high standards of cleanliness and confidentiality.

You'll work with a diverse team, support promotional events, and adapt to a fast-paced environment, including nights, weekends, and holidays. Previous beverage experience and fluent English are preferred to ensure exceptional guest

Qualifications

• High School Diploma or equivalent preferred.
• Minimum 1 year of cocktail server experience in a fast-paced setting.
• Cash handling experience required.
• Excellent customer service and interpersonal skills.
• Fluent in English with strong written and verbal communication.
• Ability to maintain confidentiality and professionalism.
• Ability to lift/carry a tray of beverages up to 15 pounds.
• Flexible schedule including nights, weekends, and holidays.
• Ability to work with team members at all levels.

Responsibilities

• Provide prompt, courteous beverage service to casino guests.
• Maintain accountability for cash receipts, complimentary charges, drink tokens, room charges, and issue banks.
• Stay informed on promotional beverages, events, and services.
• Maintain integrity of all financial controls and responsibilities.
• Interact with guests and coworkers in a helpful, positive, professional, and friendly manner.
• Resolve service issues according to established guidelines.
• Serve tables in proper order of arrival with supervisor directions.
• Perform other related duties and maintain confidentiality.

Skills

Beverage service

Cash handling

Customer service

English fluency

Teamwork

Schedule flexibility

Education

High School Diploma or equivalent

Job description

PENN Entertainment in New Orleans is seeking a beverage server to provide prompt, friendly service at our casino bars and dining venues. The role focuses on guest satisfaction, cash handling, and maintaining high standards of cleanliness and confidentiality.

You'll work with a diverse team, support promotional events, and adapt to a fast-paced environment, including nights, weekends, and holidays. Previous beverage experience and fluent English are preferred to ensure exceptional guest