Casino Beverage Server - Fast-Paced Guest Experience

PENN Entertainment, Inc.; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

PENN Entertainment in New Orleans is seeking a friendly Beverage Server to deliver prompt, courteous service to casino guests. You will handle beverage service at tables and the bar, manage cash and ensure accurate charges while maintaining confidentiality.

The role requires high school diploma, cash handling experience, and excellent English communication. You will work nights, weekends, and holidays, with a fast-paced environment and opportunities to grow within the company.

Qualifications

• High School Diploma or equivalent preferred.
• Previous beverage experience beneficial in a fast-paced setting.
• Cash handling experience required.
• Excellent customer service and interpersonal skills.
• Fluent and literate in English.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Provides prompt, courteous beverage refreshment service to casino guests.
• Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks.
• Keeps informed of continually changing promotional beverages, events, and services.
• Maintains integrity of all financial controls and responsibilities.
• Interacts with guests and co-workers in a helpful, positive, professional, and friendly manner.
• Resolves service issues according to established guidelines.
• Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Skills

Cash handling

Customer service

English fluency

Education

High School Diploma

Job description

PENN Entertainment in New Orleans is seeking a friendly Beverage Server to deliver prompt, courteous service to casino guests. You will handle beverage service at tables and the bar, manage cash and ensure accurate charges while maintaining confidentiality.

The role requires high school diploma, cash handling experience, and excellent English communication. You will work nights, weekends, and holidays, with a fast-paced environment and opportunities to grow within the company.