Casino Beverage Host — Fast, Friendly Guest Service

PENN Entertainment; Dayton (AL); On-site; USD 19,000 - 30,000; Full time

Job summary

PENN Entertainment is seeking a friendly, energetic team member to join our beverage service team at our casino venues. You will provide fast, courteous service to gaming guests, promote events, and act as an ambassador of goodwill.

The role requires excellent customer service, strong English communication, and the ability to handle money accurately. As a 21+ team member, you will work flexible shifts including nights and weekends in a dynamic gaming environment.

Qualifications

• Must have excellent customer service/communication skills.
• Read, write legibly, understand and speak English.
• Must be 21 years of age.
• Must be comfortable initiating conversations and creating a fun environment with guests.

Responsibilities

• Provide fast, friendly, professional beverage service to gaming guests; carry full trays on every round.
• Promote gaming events and programs; act as ambassador of goodwill.
• Resolve service problems according to guidelines and use guest name.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Work well with beverage servers, bartenders, barbacks, beverage supervisor, and gaming supervisor.

Skills

Customer service

Communication

English language

Money handling

Team player

Education

High school diploma or equivalent

Job description

PENN Entertainment is seeking a friendly, energetic team member to join our beverage service team at our casino venues. You will provide fast, courteous service to gaming guests, promote events, and act as an ambassador of goodwill.

The role requires excellent customer service, strong English communication, and the ability to handle money accurately. As a 21+ team member, you will work flexible shifts including nights and weekends in a dynamic gaming environment.