Casino Bartender - Premium Service & Upsell

Playatgila; Arizona; On-site; USD 14,000 - 20,000; Full time

Job summary

Vee Quiva Resort & Casino in Laveen, AZ is hiring for a hospitality position in a casino environment, focusing on guest service and beverage service. The role includes upselling beverages and ensuring safe, compliant service of alcohol.

The successful candidate will have a High School Diploma, experience in fast-paced venues, knowledge of beverages, and completion of required trainings, with extensive emphasis on guest relations and professional conduct.

Qualifications

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high-volume bar, restaurant or nightclub is preferred.
• General wine, beer and spirituous liquor knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY: Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• Must have, or be able to acquire within one year, knowledge of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to responsibilities.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu questions posed by guests.
• Maintains knowledge of beverages and any food offerings or special menu items offered.
• Upsells to premium offerings of wine, beer and spirituous liquors.
• Observes guests behavior and cues that could indicate obvious signs of intoxication.
• Provides attentive, friendly and professional service to internal and external guests while communicating in a positive, respectful manner.
• May act in the capacity of a server assistant and ensures food items are picked up and served immediately upon availability from the kitchen.
• Ensures the quality and presentation meet or exceed the expectations of guests.
• Performs other special projects and duties as assigned

Skills

Guest service

Interpersonal skills

Communication skills

Telephone etiquette

Education

High School Diploma

Job description

Vee Quiva Resort & Casino in Laveen, AZ is hiring for a hospitality position in a casino environment, focusing on guest service and beverage service. The role includes upselling beverages and ensuring safe, compliant service of alcohol.

The successful candidate will have a High School Diploma, experience in fast-paced venues, knowledge of beverages, and completion of required trainings, with extensive emphasis on guest relations and professional conduct.