Casino Beverage Server: Fast-Paced Guest Service Pro

Playatgila; Arizona; On-site; USD 14,000 - 19,000; Full time

Job summary

Vee Quiva Resort & Casino in Laveen, AZ, seeks an attentive beverage associate to provide exemplary guest service in a high-volume casino environment. The role focuses on beverage knowledge, accurate POS sales, and timely, friendly service to guests.

You will greet guests, answer questions, maintain menu knowledge, and support sales in a fast-paced floor setting while upholding GILA WAY standards. A high school diploma and relevant certifications are preferred.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in a fast-paced, high-volume bar, restaurant or nightclub is preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain required compliance trainings (Food Handlers Card, Alcohol Awareness, BBP).
• Ability to greet, interact, listen and appreciate guests.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Provides quick, attentive, friendly, and professional service to casino guests while communicating clearly.
• Accurately records all sales in the POS system.
• Ensures and collects appropriate guest payment for beverage service.
• Maintains a professional and tidy appearance at all times.
• Communicates positively and respectfully to guests and teammates.
• Educates guests on new technologies on the floor.
• Sell in a fast-paced environment using multiple sales tactics.
• Builds knowledge of food and beverage offerings to confidently answer guest questions.
• Maintains dependable attendance and punctuality.

Skills

Guest service

Communication

Time management

Self-starter

Phone etiquette

Education

High school diploma or equivalent

Tools

POS system

Job description

Vee Quiva Resort & Casino in Laveen, AZ, seeks an attentive beverage associate to provide exemplary guest service in a high-volume casino environment. The role focuses on beverage knowledge, accurate POS sales, and timely, friendly service to guests.

You will greet guests, answer questions, maintain menu knowledge, and support sales in a fast-paced floor setting while upholding GILA WAY standards. A high school diploma and relevant certifications are preferred.