Casino Bartender: Guest Experience & Upsell Pro

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 14,000 - 20,000; Full time

Benefits offered by this job

Tips

Job summary

Gila River Resorts & Casinos in Chandler, AZ seeks a Casino Beverage Server to deliver top-tier guest service in a fast-paced casino setting. The role focuses on providing friendly, professional service, answering questions, and promoting premium wine, beer and spirits while ensuring compliance with health and safety standards.

The ideal candidate has a High School Diploma, experience in high-volume venues, and knowledge of beverages.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in a fast-paced, high-volume bar/restaurant/nightclub preferred.
• General wine, beer and spirits knowledge preferred.
• Must acquire and maintain required compliance trainings (Food Handlers, Alcohol Awareness, BBP).
• GILA WAY: greet, interact positively, listen actively, appreciate guests.
• Excellent guest service, telephone etiquette, and follow-up with minimal supervision.
• Ability to build effective working relationships with guests and team members.
• Strong interpersonal and written/oral communication skills.
• Must understand Enterprise Policies, regulations, and relevant rules.

Responsibilities

• Promotes and provides excellent guest service experiences to guests.
• Answers menu questions posed by guests.
• Maintains knowledge of beverages and related food offerings.
• Upsells to premium wine, beer and spirits.
• Observes guest behavior and signs of intoxication.
• Provides attentive, friendly and professional service to guests.
• May act as server assistant and ensure timely food pickup.
• Ensures quality and presentation meet or exceed guest expectations.
• Performs other projects and duties as assigned.

Skills

High school diploma

Fast-paced service

Wine, beer & spirits knowledge

Compliance training (Food Handler, AA,

GILA WAY: greet, interact, listen,app

Guest service excellence

Communication skills

Team coordination

Education

High School Diploma or equivalent

Job description

Gila River Resorts & Casinos in Chandler, AZ seeks a Casino Beverage Server to deliver top-tier guest service in a fast-paced casino setting. The role focuses on providing friendly, professional service, answering questions, and promoting premium wine, beer and spirits while ensuring compliance with health and safety standards.

The ideal candidate has a High School Diploma, experience in high-volume venues, and knowledge of beverages.