NetCredit Collections Representative (Fully Remote)

Enova International; United States; Remote; USD 42,000 - 62,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Mental health benefits

401(k) matching

PTO

Parental leave

Sabbatical program

DEI groups

Charitable matching

Job summary

Enova International is seeking a debt collections specialist to proactively contact customers with overdue accounts and understand their financial challenges. You will manage high-volume calls with professionalism and empathy, resolve difficult situations, and collaborate with customers to identify solutions that help maintain consistent loan payments, while thriving in a remote work environment.

Join a values-driven fintech culture that emphasizes inclusion, provides comprehensive benefits, and

Qualifications

• Minimum 1 year in a high-volume debt collections environment.
• Exceptional conflict resolution and communication.
• Strong negotiation and active listening skills.
• Ability to work remotely with self-management.
• Health, dental, and vision insurance including mental health benefits.

Responsibilities

• Proactively contact customers with overdue accounts and understand their financial challenges.
• Manage high volume calls and resolve difficult customer situations with professionalism and empathy.
• Collaborate with customers to identify solutions that help maintain consistent loan payments.

Skills

Debt collections

High volume calls

Conflict resolution

Communication skills

Active listening

Negotiation

Self-management

Job description

• Proactively contact customers with overdue accounts and understand their financial challenges.
• Manage high volume calls and resolve difficult customer situations with professionalism and empathy.
• Collaborate with customers to identify solutions that help maintain consistent loan payments.

Requirements:

• Minimum 1 year of experience in a high volume debt collections environment.
• Exceptional conflict resolution, communication, and active listening skills.
• Strong negotiation abilities and self-management for remote work.
• Health, dental, and vision insurance including mental health benefits.
• 401(k) matching, PTO, paid parental leave, and sabbatical program.
• DEI groups, employee recognition, and charitable matching.

Enova International

Enova International is a financial technology company that provides online financial services through its AI and machine learning-powered Colossus platform to non-prime consumers and businesses. It is a values-driven organization with an inclusive culture where employees can thrive.