Cashier/Tea Barista/Tea maker

Ontario Trillium Foundation; San Ramon (CA); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Flexible schedule

Referral program

Job summary

TP Tea in San Ramon, CA is hiring a part-time teammate to support the shop manager and drive great service. You will greet customers, present drink menus, take orders, and ensure accurate customization of beverages and food items.

Responsibilities include preparing beverages, serving items, handling payments, keeping the area tidy, and monitoring equipment and stock. A friendly, team-oriented attitude is essential for success in this role.

Qualifications

• No prior experience required; beginners welcome.
• Must be a cooperative team player.
• Bright, friendly, can-do attitude expected.

Responsibilities

• Greet customers as they enter.
• Take orders and ensure accuracy.
• Prepare beverages following recipes.
• Serve beverages and food items.
• Receive and process payments.
• Keep the bar area clean and organized.
• Maintain stock of supplies and report maintenance needs.
• Comply with health and safety regulations.
• Communicate customer feedback to managers.

Skills

Beginner welcome

Team player

Positive attitude

Job description

Responsibilities:

To make a great team, the teammate at TP TEA is responsible for:

• Assisting the shop Manager
• Adhering to the Client’s culture and guidelines, the Health Department’s regulations, and TP Tea standards and expectations of Tea quality, freshness and presentation
• Greet customers as they enter
• Give customers drink menus and answer their questions regarding ingredients
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Prepare beverages following recipes
• Serve beverages and prepared food, like cookies, pastries and muffins
• Receive and process payments (cash and credit cards)
• Keep the bar area clean
• Maintain stock of clean mugs and plates
• Check if brewing equipment operates properly and report any maintenance needs
• Comply with health and safety regulations
• Communicate customer feedback to managers and recommend new menu items

Skills:

• Beginner welcome, it's okay if you don't have previous experience
• Willing to be a good team player
• Have a positive, friendly, can-do attitude

In the performance of respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

MAJOR DUTIES/FUNCTIONS/TASKS:

Overall Management

• Meets all timelines for payroll, service, accounts receivables, human resources, corporate office and all other timelines given by Client and management
• Teaches and adheres to TP Tea philosophy, culture and commitment to quality Tea beverage and exemplary service
• Takes ownership of the tea
• Maintain the quality of tea
• Has a Passion for Tea

Customer Service and Client Relations:

• Represents the company in a courteous, efficient, and friendly manner in all customer, client and employee interactions
• Responds to all comments and complaints within 24 hours and follows up with a written response to the General Manager.
• Interacts with customers and resolves customer complaints in a friendly and service oriented manner.
• Communicates with the Client honestly, accurately and in a timely manner.

Special Events:

Assists Shop Management team with special events as needed with staff, culinary and management presence.

Note: Job duties are subject to change as needed.

Job Type: Part-time Pay: $17.50-21.00 per hour

Benefits:

• Flexible schedule
• Referral program

Shift:

• Day shift (10am-5pm)
• Night shift (4pm-10pm)

Experience:

• Guest services: 1 year (Preferred)
• Barista experience: 1 year (Preferred)

Shift availability:

• Day Shift
• Night Shift
• Weekday Shift
• Weekkend Shift

working period

1 year contract required

Work Location: In person