Cashier & POS Specialist - Customer Experience

Goodwill of the San Francisco Bay; United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

Retirement fund

Professional development training

Commuter benefits

Flexible healthcare spending account

Mental health + wellbeing program

Growth-oriented environment

Job summary

Goodwill of the San Francisco Bay is seeking a dedicated team member to support store operations and deliver an outstanding customer experience in Hayward, CA. You will run registers, process payments, and help maintain sales floor standards.

This role requires reliable attendance, strong math and communication skills, and a commitment to Goodwill values. Join our team to contribute to community impact and grow within a supportive retail environment.

Qualifications

• High School education or equivalent experience.
• Excellent customer service skills.
• Excellent math skills preferred.
• Ability to communicate and understand instructions, both verbal and written, in English.
• Must be at least 18 years of age or older.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Responsibilities

• Performs Point of Sale (POS) responsibilities and processes all forms of payments.
• Asks each customer for cash donations at POS.
• Establishes or identifies prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site leader.
• Completes closing procedures, as necessary.
• Maintains regular and consistent in-person attendance.
• Greets customers that enter in the store and thanks customers leaving the establishment.
• Maintains sales floor by following floorwork and PPM (picture process map) standards.
• Stocks merchandise in appropriate area as assigned.
• Utilizes systems, including phones and paging systems to make regularly scheduled announcements.
• Maintains a clean and safe environment.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Skills

Excellent customer service

Excellent math skills

English communication

Education

High School diploma or equivalent

Job description

Goodwill of the San Francisco Bay is seeking a dedicated team member to support store operations and deliver an outstanding customer experience in Hayward, CA. You will run registers, process payments, and help maintain sales floor standards.

This role requires reliable attendance, strong math and communication skills, and a commitment to Goodwill values. Join our team to contribute to community impact and grow within a supportive retail environment.