Cashier/Guest Services Representative

Nothing Bundt Cakes; Canton (MS); On-site; USD 25,000 - 30,000; Full time

Job summary

A leading bakery is seeking a Cashier/Guest Services Representative to create a welcoming environment for guests. The role involves engaging with customers, processing orders, and maintaining a clean bakery. Ideal candidates should be friendly, organized, and enjoy working in a fast-paced environment. Flexible hours and great benefits are offered.

Benefits

Flexible Hours

30% off Cake Products

Medical, Dental, and Vision Benefits for full-time team members

Qualifications

• High energy, friendly, and socially confident.
• Enjoy interacting with diverse people.

Responsibilities

• Greet guests promptly with warmth and enthusiasm.
• Process orders efficiently using the point-of-sale system.
• Maintain strong product knowledge to educate guests.

Skills

Communication

Multitasking

Customer Service

Education

High School Diploma or equivalent

Job description

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Position Summary

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and plays an essential role in engaging guests, creating memorable experiences, and leaving a positive impression. They embody NbC's core values and demonstrate a strong commitment to guest satisfaction, excellence, and efficiency.

Benefits

• Flexible Hours
• Great Hours - Closed Sundays
• 30% off Cake Products
• Medical, Dental, and Vision Benefits for full-time team members

Accountabilities/Duties

1. Greet walk-in and phone guests promptly with warmth and enthusiasm, following NbC Sweet Steps of Service.
2. Maintain strong product knowledge to educate guests about NbC cakes, flavors, pricing, promotions, and retail merchandise.
3. Suggest additional merchandise like balloons, candles, and cards for celebrations.
4. Process orders efficiently using the point-of-sale system and invite guests to join the NbC Email Club.
5. Keep the bakery clean and organized, including routine cleaning tasks.
6. Replenish retail merchandise and cake displays to ensure appealing presentation.
7. Assist in preparing cake decorations and packaging supplies as needed.
8. Follow all health and safety guidelines, dress code, and personal hygiene policies.
9. Maintain consistent attendance and punctuality.

Core Values and Competencies

Servant’s Heart

• Support team and guests reliably and responsively, prioritizing their needs.
• Show humility and empathy in interactions.

Spirit of a Champion

• Take pride, demonstrate drive, and succeed with initiative and ownership.
• Operate with urgency and uphold brand standards.

Genuine Connections

• Project warmth and enthusiasm, build positive relationships, and communicate respectfully.

Knowledge, Skills, and Abilities

• High energy, friendly, helpful, patient, and socially confident.
• Enjoy interacting with diverse people and providing excellent guest experiences.
• Multitask effectively with attention to detail.
• Be organized, self-motivated, and able to understand instructions.
• Comfortable with technology and operating a POS system.
• Basic arithmetic skills for transactions.
• Able to stand for extended periods and work in a fast-paced environment.

Education, Certifications, and Work Experience

• Applicants must be 16 or older.
• Previous guest service experience is a plus but not required.

Work Availability

Flexible to work various shifts, including mornings, evenings, weekends, and holidays.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Food and Beverage Services