Cashier & Guest Experience Specialist

3M HEALTHCARE; Bossier City (LA); On-site; USD 16,531 - 20,664; Full time

Job summary

Michaels is hiring at its Store in Shreveport‑Bossier City, LA for a customer‑focused associate. You’ll assist shoppers, locate products, and provide solutions while maintaining a fast, friendly checkout experience. This role involves unloading trucks, stocking, and supporting BOPIS/SFS processes in a climate‑controlled public retail setting.

Hours include nights, weekends, and early mornings. Prior retail or customer service experience is preferred, with opportunities to enroll customers in

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well‑merchandised, in‑stock store.
• Perform Store In‑Stock Optimization (SISO) and associate‑department (AD) set duties as assigned.
• Support shrink and safety programs.
• Adhere to standard operating procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Cross‑trained in Custom Framing selling and production.
• Other duties as assigned.

Skills

Retail/customer service

Cash handling

Job description

Michaels is hiring at its Store in Shreveport‑Bossier City, LA for a customer‑focused associate. You’ll assist shoppers, locate products, and provide solutions while maintaining a fast, friendly checkout experience. This role involves unloading trucks, stocking, and supporting BOPIS/SFS processes in a climate‑controlled public retail setting.

Hours include nights, weekends, and early mornings. Prior retail or customer service experience is preferred, with opportunities to enroll customers in