Cashier/Customer Service

Big Creek Lumber Company; Watsonville (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401k retirement plan with matching

Group medical/dental insurance

Group term life insurance

Voluntary life insurance

Voluntary vision care plan

Paid time off including Vacation, Sick

Employee assistance program

Job summary

Big Creek Lumber Company is seeking a dedicated cashier/customer service associate to deliver high-quality service on the sales floor in central California. You will greet customers, process transactions, assist with product inquiries, and support stocking and merchandising tasks to drive store performance.

The role requires accurate cash handling, 10-key proficiency, strong communication, and the ability to lift up to 50 lbs. A full-time schedule with benefits is offered.

Qualifications

• Greet customers with a positive, professional approach and provide exceptional service.
• Perform cashiering tasks accurately and handle cash, checks, and card payments.
• Assist customers on the sales floor and with store product inquiries.

Responsibilities

• Invoice customer purchases and process transactions using the POS system.
• Answer phones and provide back-up sales floor coverage to increase sales.
• Assist with ordering, pricing, stocking merchandise and maintaining store housekeeping.
• Acquire product knowledge and communicate effectively with customers and team.

Skills

Cash handling

10-key by touch

Math skills

Communication

Teamwork

Phone skills

Organizational skills

Customer service

Professional appearance

Tools

Point-of-sale system

Job description

Responsible for providing a high level of service to customers with maximum courtesy, efficiency, and accuracy to encourage repeat business. Invoice customer purchases, cashier, assist customers on the sales floor, assist with ordering and stock store products. Effectively increase store sales. Work cooperatively with other employees to achieve a high level of customer satisfaction.

• Greet customers and direct them to appropriate item or person; thank customers for their business.
• Perform cashiering tasks, including
• Receiving cash and making proper change
• Receiving checks, credit card purchases or payments on accounts.
• Assist in answering phones.
• Perform invoicing from tags written by salespeople from the store or yard, or from customers with merchandise at your counter; invoice by point-of-sale computer system (or by hand when computers are down).
• Provide back-up sales floor coverage as needed to increase store sales by effectively closing sales and generating add-on sales.
• Process all paperwork according to established flow; perform filing.
• Acquire an understanding of the products carried by Big Creek Lumber, including necessary terminology and product codes.
• Assist with ordering store products, as well as price labeling, stocking merchandise, and maintaining a high level of housekeeping in the store.
• Perform other related duties as needed and directed by supervisor.

Preferred candidate

• Greets and services customers with a positive, professional approach.
• Able to work effectively with others to obtain a high level of customer satisfaction and promote Big Creek’s image in a positive way.
• Display the ability to diffuse difficult customer situations.
• Consistently practice outstanding phone skills.
• Practice good organizational skills.
• Able to communicate effectively with others.
• Must have outstanding cash handling skills.
• Perform 10-key by touch with a high level of accuracy.
• Have legible hand writing and good basic math skills.
• Dress in a clean, neat, professional manner that is appropriate for the job.
• Able to lift 50 lbs. from the ground into the bed of a standard size pick-up truck.
• Demonstrate safe work habits at all time.
• Knowledge of building materials is preferred.

Schedule

Mon-Sat. with one day off mid-week. Shift will vary during business hours from 6:45 AM to 5:30 PM; must be willing to work a flexible schedule in response to business needs; hours will vary with changes in business conditions.

Rate of Pay

$19-20/hr

Full-time position with benefits including

• 401k retirement plan with generous employer match and profit sharing contribution
• Group medical/dental insurance coverage for employee and eligible family members
• Group term life insurance coverage for employees
• Voluntary life insurance for purchase for employees and eligible family members
• Voluntary vision care plan for employees and eligible family members
• Paid time off including Vacation, Sick Leave and Holidays
• Employee assistance program

About Big Creek Lumber

Big Creek Lumber Company is a local, family-owned and operated lumber and building materials provider, serving professional builders and homeowners in central California since 1946. We strive to be an employer of choice among job seekers. We seek engaged, motivated individuals interested in producing quality products and developing strong partnerships with our customers and vendors to create business success. We provide an informal yet professional work environment, stressing safety, collaboration and excellent customer service. We place a strong emphasis on developing our employees and seek individuals who have the desire and potential for growth opportunities within the company. We are driven to generate long-term, sustainable profitability and generously share our success with our team.

Privacy Information

We collect various personal data from employees and applicants for purposes related to employment. Please review our Notice of Data Privacy for Employees and Applicants at www.bigcreeklumber.com/CCPAHR for detailed information concerning what information we collect, the purposes for which information is collected and with whom such information may be shared.

Big Creek Lumber Company is an equal opportunity employer.