Yard Customer Service

Ashby-Lumber-Company; Concord (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

Ashby-Lumber-Company in California is seeking a hands-on worker to assist customers with orders and loading their vehicles, while maintaining safety and alertness. This role requires the ability to operate forklifts safely and to work outdoors in varying weather conditions.

The position involves stocking lumber and other products, standing for long periods, and lifting up to 60 lbs, with daily activity in a yard environment and the use of a 2-way radio for communications.

Qualifications

• Ability to assist customers with orders and loading
• Ability to operate forklifts safely
• Ability to work outdoors in varying weather conditions
• Ability to lift/carry up to 60 lbs

Responsibilities

• Assist customers with orders and direct traffic to appropriate areas
• Fill customer orders in a timely manner
• Resolve customer issues and concerns
• Read invoices and order tags
• Traffic control of the main parking lot and yard
• Safe operation of forklifts and yard machinery
• Stock lumber and other products to assigned areas
• Keep aisles clear and manage wrapping materials and packing bands

Job description

Objective:

The first priority of this position is to assist customers with orders and loading of customer's vehicles. This position demands individual alertness and safety practice. The ability to safely operate heavy machinery and power vehicles such as forklifts is essential. This position involves standing and walking for extended periods of time. Must be able to work in an outdoor environment throughout the year with various weather changes. Stocking of lumber products of various weights and sizes is also required for this position.

Duties and Responsibilities:

Customer Service:

• Assisting customers with orders.
• Direct customer traffic to appropriate areas.
• Filling customer orders in a timely manner.
• Solving customer issues, problems and concerns to the best of your ability.
• Reading and understanding invoice and order tags.
• Traffic control of main parking lot and yard.
• Proper use of 2 way radio to communicate in the yard.

Stocking:

• Stocking all lumber product to appropriate area/rack.
• Stocking all other products to appropriate area/rack.
• Clear the aisles and bays of all wrapping material and packing bands.

Safety:

• Safety is our #1 priority. Must maintain safe working practices at all times.
• Safely operate forklifts in yard for loading, stocking and building orders.
• Safely operate machinery such as arm saw, table saw etc.
• Safely use tools such as box cutters, tin snips and tape measure.
• Use of gloves, goggles, ear protection and any other PPE when appropriate.

Other:

• Use of return slips for customer returns.
• Use of order stickers to label orders and special orders including returns.
• Use of cut sheets and other forms such as farmload pull sheet(s) when appropriate.
• Other tasks as assigned by your supervisor or management.

Physical Requirements:

• Sit/stand for 8 hours per day.
• Use hands to load unload material.
• Vision abilities required by this job include close and distant vision.
• The noise level in the work environment is usually loud to moderate.
• Occasional exposure to moving mechanical parts and vehicles.
• Must be able to lift/carry 60lbs. occasionally; must be able to push/pull 60+ lbs.
• Occasionally must reach with arms and hands, climb or balance.
• All mobility motions are required occasionally for indoor and outdoor environments (standing, walking, sitting, stooping, kneeling, crouching, crawling, squatting, and climbing).
• Range of motion and physical activity occurring randomly.

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your Supervisor, the Store Managers, or the Owners.

You will be evaluated based on your performance of the objectives, duties, and responsibilities listed in this job description, the accomplishment of other assigned tasks, and adherence to Ashby Lumber's Policies as outlined in the Employee Manual. Your supervisor or the Manager has the right to revise this job description at any time.

This job description is not a contract for employment, and either you or Ashby Lumber may terminate employment at any time, for any reason.