Cash & Trade Operations AVP: People & Process Leader

Citigroup Inc.; Newark (DE); On-site; USD 110,000 - 160,000; Full time

Job summary

Citigroup Inc. in Newark, DE is seeking an AVP for Public Sector Lockbox leadership. You will oversee a 25+ staff team providing 24/7 services for government clients, ensuring production goals and client SLAs are met.

The role requires working holidays and weekends and passing a government background check. Strong leadership and coaching skills are essential. You will drive process improvements, manage change, and act as a primary escalation point for staff and clients across shifts and sites,

Qualifications

• Manages a team of 25+ staff across shifts and sites.
• Willingness to work holidays and weekends and pass government background checks.
• Extends hours as needed to meet job requirements.

Responsibilities

• Oversee daily production activities of the team and resource allocation.
• Set and review performance goals; monitor metrics and client SLAs.
• Conduct regular 1:1s; provide coaching and development plans.
• Write and deliver performance appraisals; onboard new hires.
• Lead Lean and operations improvement initiatives; manage change.

Skills

Staff management

Coaching & feedback

SLA adherence

Root cause analysis

Process improvement

Cross-site collaboration

Leadership & delegation

Tools

Lean / Operations Excellence

Job description

Citigroup Inc. in Newark, DE is seeking an AVP for Public Sector Lockbox leadership. You will oversee a 25+ staff team providing 24/7 services for government clients, ensuring production goals and client SLAs are met.

The role requires working holidays and weekends and passing a government background check. Strong leadership and coaching skills are essential. You will drive process improvements, manage change, and act as a primary escalation point for staff and clients across shifts and sites,