Cash Services Ops Lead - Training & Process Excellence

RBC; Minneapolis (MN); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

Flexible work/life balance options

Bonuses and incentives

Stock where applicable

Career development opportunities

Job summary

RBC Minneapolis seeks a Cash Services Operations Manager to lead a team handling time sensitive processes within Wealth Management. You will hire, onboard, train, coach, and develop staff while ensuring regulatory compliance and process integrity.

You will oversee complex customer inquiries, support escalation resolution, manage performance, influence department procedures, and contribute to planning and budgeting in a dynamic, risk-aware environment at RBC.

Qualifications

• 4-year degree from an accredited university or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience.
• Securities license 99 (or able to obtain license within 120 days).
• 3+ years prior securities, banking, technology and/or job specific related industry experience.

Responsibilities

• Hire, onboard, and train new team members.
• Supervise and direct time sensitive, complex and/or highly specialized daily work flows to ensure department service levels are met.
• Serve as a subject matter expert for department processes supported by team.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, external customers or industry participants.
• Address escalated questions independently, seeking assistance from Senior Manager or other Operations resources as appropriate.
• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
• Conduct operations process oversight on complex and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
• Accurately review, verify, and/or record data into technology supporting department processes.
• Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.
• Develop and provide ongoing training support for team members related to the department’s processes and systems.
• Develop and maintain department procedures.
• Ensure team members are aware of any new system functionality changes and document modifications.

Skills

Customer Service

Customer Service Management

Decision Making

Interpersonal Relationship Management

Investment Performance Measurement

Operational Delivery

Process Improvements

Risk Management

Time Management

Treasury Management

Education

Bachelor's degree or equivalent

Business/Finance degree

Job description

RBC Minneapolis seeks a Cash Services Operations Manager to lead a team handling time sensitive processes within Wealth Management. You will hire, onboard, train, coach, and develop staff while ensuring regulatory compliance and process integrity.

You will oversee complex customer inquiries, support escalation resolution, manage performance, influence department procedures, and contribute to planning and budgeting in a dynamic, risk-aware environment at RBC.