Client Support Specialist – Cash Management

Royal Bank of Canada; Minneapolis (MN); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Total rewards

Bonuses

Stock options

Flexible benefits

Job summary

Royal Bank of Canada in Minneapolis seeks an Associate I, Client Support Services to deliver field-facing customer service and support. You will handle onboarding and servicing for end-clients and field staff, providing accurate information and resolving inquiries efficiently.

The role emphasizes process knowledge, data accuracy, and timely escalation, with a focus on cash management products and a strong commitment to service excellence. 40 hours weekly, salary range below.

Qualifications

• 4-year degree in business, finance or related field OR HS diploma with 1 year of related experience.
• Proficient in Windows-based Word, Excel and Outlook.

Responsibilities

• Provide accurate information on business processes that the associate supports.
• Record and escalate technology issues to the appropriate application owner.
• Understand required accountabilities in the area in which the incumbent works.
• Leverage and retain firm resources on InfoNET, InfoWorks, and AdvisorWorks.
• Research, respond, and follow-up as required to questions from other teams within Operations, other RBC Business Units, external customers or industry participants.
• Escalate questions to the appropriate senior associates within FCSS.
• Reduce risk by suggesting process changes or modifications as appropriate.
• Perform other duties and responsibilities as assigned.

Skills

Active Learning

Adaptability

Communication

Customer Service

Detail-Oriented

Problem Solving

Interpersonal Relationship Management

Operational Delivery

Product Services

Education

Bachelor's degree in business, finance or related field

High school diploma or equivalent with 1 year of related experience

Tools

Salesforce

Job description

Royal Bank of Canada in Minneapolis seeks an Associate I, Client Support Services to deliver field-facing customer service and support. You will handle onboarding and servicing for end-clients and field staff, providing accurate information and resolving inquiries efficiently.

The role emphasizes process knowledge, data accuracy, and timely escalation, with a focus on cash management products and a strong commitment to service excellence. 40 hours weekly, salary range below.